Job Description

The Career Center Lead (CCL) supports daily operations and provides workforce services to the

customer. The CCL is a critical role in operations and provides technical assistance and support to

workforce staff.

ESSENTIAL FUNCTIONS

· Performs essential workforce services and functions to assist individuals participating in

workforce programs. To include collecting, analyzing, researching and determining program

requirements and customer eligibility.

· Observes, receives and obtains relevant customer information for data entry and prepares

customer files.

· Provides information to co-workers, supervisors and other staff members to identify

workforce programs and services for customers.

· Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES

· Knowledge of workforce development, economic development, business intelligence and

trends, and project management.

· Knowledge of effective management techniques and practices to include planning, strategy

development and implementation, assessment of outcomes and accountability.

· Knowledge of word processing, spreadsheet, technology, and computer skills.

· Exceptional customer service and interpersonal skills.

· Can effectively handle or resolve challenging situations and difficult customers. Is sensitive

to customer needs and feelings and demonstrates concern for others.

· Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.

Able to multi-task and learn different systems/platforms, and diverse programs and services

offered to customers.

· Excellent verbal and written communication skills.

· Ability to understand and interpret federal and state program eligibility guidelines and

requirement, and to consistently apply policies and procedures.

· Ability to develop and maintain effective working relationships with management, coworkers,

Board staff, and the public.

· Ability to develop strategies and solutions.

EDUCATION AND EXPERIENCE

· High School Diploma or GED required.

· Associates or Undergraduate degree in a relevant field of study and (2) years of relevant experience preferred.

· Additional relevant experience may be considered in lieu of required education.

· Valid driver’s license and proof of insurance with good driving record.

· Ability to relocate within the service delivery area.

· Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS

Physical requirements include lifting up to 10 pounds occasionally. Subject to standing, sitting, bending,

and walking to perform job scope. Requires visual acuity, speech and hearing. Working conditions are

primarily in an office environment. Occasional driving and travel required. Flexible hours may be

required. Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs. We’re located in five regions in Texas and one in Florida. We strive to fulfill our mission by following our Core Values of “Respect, Communication, Customer Engagement and Ingenuity.”

Equal Opportunity Employer: minority/female/disability/veteran