Job Description

The Career Center Lead (CCL) supports daily operations and provides workforce services to the

customers. The CCL is a critical role in operations and provides technical assistance and support to

workforce staff.

ESSENTIAL FUNCTIONS

· Performs essential workforce services and functions to assist individuals participating in

workforce programs. To include collecting, analyzing, researching and determining program

requirements and customer eligibility.

· Observes, receives and obtains relevant customer information for data entry and prepares

customer files.

· Provides information to co-workers, supervisors and other staff members to identify

workforce programs and services for customers.

· Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES

· Knowledge of workforce development, economic development, business intelligence and

trends, and project management.

· Knowledge of effective management techniques and practices to include planning, strategy

development and implementation, assessment of outcomes and accountability.

· Knowledge of word processing, spreadsheet, technology, and computer skills.

· Exceptional customer service and interpersonal skills.

· Can effectively handle or resolve challenging situations and difficult customers. Is sensitive

to customer needs and feelings and demonstrates concern for others.

· Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.

Able to multi-task and learn different systems/platforms, and diverse programs and services

offered to customers.

· Excellent verbal and written communication skills.

· Ability to understand and interpret federal and state program eligibility guidelines and

requirement, and to consistently apply policies and procedures.

· Ability to develop and maintain effective working relationships with management, coworkers,

Board staff, and the public.

· Ability to develop strategies and solutions.

EDUCATION AND EXPERIENCE

· High School Diploma or GED required.

· Associates or Undergraduate degree in a relevant field of study and (2) years of relevant experience preferred. · Additional relevant experience may be considered in lieu of required education. · Valid driver’s license and proof of insurance with good driving record. · Ability to relocate within the service delivery area. · Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS

Physical requirements include lifting up to 10 pounds occasionally. Subject to standing, sitting, bending,

and walking to perform job scope. Requires visual acuity, speech and hearing. Working conditions are

primarily in an office environment. Occasional driving and travel required. Flexible hours may be

required. Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and the youth population of Southern Nevada. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers. Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, currently, our service delivery model spans several counties in Texas, Florida, and Southern Nevada. C2 GPS’ guiding principle is that to successfully navigate workforce development solutions; our employees must be passionate about providing superior customer service to all our customers and support the communities where we live and work.

Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:

Equal Opportunity Employer: minority/female/disability/veteran