Job Description

What You’ll Do

As a Career Advisor with Fedcap Families, you’ll be the primary point of support for a caseload of program participants facing barriers to economic wellbeing and seeking meaningful employment opportunities and self-sufficiency. You’ll work with participants from the time they are referred to our program until they find employment. Working in concert with other team members, you’ll serve as a mentor, liaison, and troubleshooter. If you are mission driven and want to create opportunities for people in your community facing barriers to wellbeing, this is a great opportunity.

Your Responsibilities Will Include:

• Managing a caseload of participants, orienting them to our program and jointly developing Career Plans that outline their career goals and specific action steps to increase employability and address existing barriers to employment.
• Identifying needed support services (childcare, transportation, job training, and educational services, etc) and making referrals to both internal and external services, coordinating effectively with other team members.
• Developing quality resumes, cover letters, and other employment materials to assist participants seeking employment.
• Providing outstanding service to all program participants throughout their journey and acting with a non-judgmental approach, demonstrating high levels of unconditional positive regard.
• Completing administrative tasks in a timely manner, including receiving referrals, scheduling appointments, returning phone calls and other communications, and documenting all participant interactions.

You’re a Great Fit For This Role If You Have:

• Bachelor’s degree or equivalent professional experience.
• Track record of providing exceptional customer service.
• Excellent critical thinking and problem-solving skills.
• Strong organizational and administrative skills, including ability to pay close attention to details and multi-task multiple administrative functions while prioritizing tasks to ensure participant needs are met.
• Excellent communication skills, both oral and written, and the ability to influence and inspire people towards positive outcomes.
• Ability to build strong relationships, deescalating conflict and building rapport based on trust.
• Flexibility in response to changing operational demands.
• Valid US Driver’s license

Compensation/Benefits

• Minimum starting compensation of $46,000+ ($22.12/hour +), depending on experience, with room for growth.
• No nights. No weekends. Office hours Monday-Friday, 8:00am-4:30pm.
• Comprehensive benefits package with generous PTO.

Who We Are

Our mission at Families Forward is to help Maine families achieve long-term economic well-being through access to employment, training and education, and community resources. Our program was designed to meet the existing and emerging needs of the people of Maine – both long-term Maine residents as well as New Mainers building a future in our beautiful state. Our services include case management, work readiness, vocational and employer-based training, job placement, and post placement support. We provide services statewide through 16 locations throughout Maine employing 185 talented, caring team members who are passionate about our work and committed to ensuring that every person served experiences the dignity that comes from being self-sufficient.

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity.

Mission: Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and families to improve their economic well-being through work.

Fedcap, Inc. offers a wide array of programs and services to help individuals achieve success in education and employment and become self-sufficient adults. Our specific focus areas include case management, work readiness, vocational and employer based training, job placement and post placement supports.

Fedcap, Inc. provides a broad range of services to thousands of individuals across a growing footprint, helping them achieve economic and social well-being. Our team of talented, caring staff are passionate about our work. They are committed to ensuring that every individual served can experience the dignity that comes from a job.

Fedcap, Inc. launched as part of The Fedcap Group in 2018.

Website: https://fedcapinc.org/