Job Description

We're looking for a practical, reliable and compassionate Field Care Technologist to join Lilli.

This is a hybrid role, split between working from home, visiting customers' homes and spending some time at our office in Pulborough, West Sussex. You'll start by covering installations in the Bromley area, and this may expand over time. Most of your time in the field will go on installing, configuring and supporting Lilli's home monitoring technology, and you'll also carry out some assessments. When referrals come in, you'll phone customers to book their installations.

Many of our customers are older adults or vulnerable people, so the role is about more than technical installation. You'll be working in people's homes, sometimes at sensitive moments, so you'll need to be calm, respectful and empathetic on every visit. You'll also need to explain things clearly and reassuringly to customers and their families.

What you'll do

• Process referrals and book installations, repairs and collections by phone
• Install Lilli equipment safely and efficiently in customers' homes, including safe mounting (minor drilling and adjustments where needed)
• Pair and provision IoT devices, then set up, configure and test everything before leaving
• Set up the Lilli mobile app (iOS and Android) for customers and family members
• Troubleshoot basic connectivity and setup issues
• Remove or replace equipment when required
• Carry out assessments as part of the referral and installation process
• Keep accurate referral and installation notes in HubSpot CRM
• Report incidents promptly, in line with company guidelines
• Manage your own daily schedule and keep installation stock and equipment in order
• Pass on customer feedback and insights to the wider Lilli team

Requirements

This isn't just about installing equipment. It's about helping people feel safe, supported and confident in their own homes. You'll be:

• Confident with home technology, including routers, Wi-Fi and connected devices
• Practical, with strong attention to detail
• A clear communicator with a calm, reassuring manner
• Experienced in working with vulnerable people
• Organised, able to balance field visits with triage and planning
• Comfortable working on your own in the field and managing your own workload
• Aware of basic electrical safety

Desirable

• Experience with assistive technology, telecare or TEC (Technology Enabled Care)
• A background in health and social care, for example as an OT assistant, support worker, rehab assistant or care technologist
• Experience in a hands-on field role such as installation, maintenance or technical support
• Experience installing home automation, alarm systems or IoT devices
• Safeguarding training (Level 1 or above)
• Knowledge of GDPR and data protection

Must have:

• Full UK driving licence and your own vehicle
• Willingness to travel to customers' homes, initially across the Bromley area, and to our office in Pulborough when needed
• A satisfactory Enhanced DBS check (we'll arrange this as part of the hiring process)

Benefits

• We are a remote company with flexible working hours and believe that having an inspiring space to work is important.
• We don’t have an office so we will provide everything you need to set you up at home
• We get together regularly to collaborate, review and plan our progress as well as celebrate our teammates and our successes
• We have a team dedicated to ensure we have a solid working culture that is supportive and inclusive
• Unlimited Work Away from Home days
• A generous 28 days’ annual leave + bank holidays
• Health Cash Plan
• Electric Car Scheme