Job Description

Care Team Specialist II

Patient Engagement Center

Announcement #336081

Jefferson Healthcare is looking for a skilled and compassionate Care Team Specialist II to join our Patient Engagement team. The ideal candidate will have excellent communication skills, be organized and detail-oriented, and have a passion for helping others. Responsibilities include answering patient phone calls, scheduling patient appointments, monitoring and returning voicemails, and verifying insurance information. The ability to multitask and handle patient inquiries with sensitivity and professionalism is a must. If you are a team player who enjoys working in a fast-paced environment and making a difference in people's lives, we encourage you to apply!

What can we offer you?

• Medical, dental, vision, retirement, PTO, and more
• Outstanding benefits, including a 5% employer contribution to your retirement account and low insurance premiums for individuals and families. Our benefits package is ranked in the top 1% in the state!
• Hands-on training with Opportunities for advancement

What you'll need:

• High School degree or equivalent required
• One year of related experience in a clinical or medical office using EMR (especially Epic) or other related experience required
• Customer Service experience preferred
• Medical Insurance experience preferred
• Knowledge of navigating complex computer systems preferred
• Experience or education providing basic knowledge of medical terminology preferred
• Experience answering high volumes of phone calls preferred

Schedule 1.0 FTE, 40hr/week; day shift, no weekends!

To apply: please visit our careers website at https://jeffersonhealthcare.org/healthcare-careers/

This position will remain open until filled.

Jefferson Healthcare is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

Disclaimer As part of Jefferson Healthcare's commitment to a safe and high-quality workplace, all candidates are required to complete pre-employment screenings, including a criminal background check, and for certain positions, a drug test.

Screenings are conducted in accordance with RCW 43.43.815, RCW 43.43.830-.842, and RCW 49.44.240, as well as Jefferson Healthcare's Drug and Alcohol Policy. Roles designated as safety-sensitive may be tested under a standard or modified (non-THC) drug panel, consistent with Washington State law.