Job Description

Tidewell Hospice, a part of Empath Health is seeking a Care Team Manager to join our team. The Care Team Manager is an integral component of the leadership team at Tidewell Hospice. The Care Team Manager is an integral component of the leadership team with responsibility for conveying the Mission/Vision to the community served. The Care Team Manager is directly responsible for compliance with governing state and federal regulations as well as standards of care guideline requirements of accreditation agencies. Through oversight and supervision of clinical and non-clinical staff, the Care Team Manager has the primary responsibility and authority for maintaining quality of patient care in accordance with the organization’s objectives and policies through planning, coordinating, implementing, and evaluating the services provided to patients and families.

Since 1980, Tidewell Hospice has proudly served families across southwest Florida with compassionate, dignified care. As a member of Empath Health, we help patients with advanced illness live meaningfully while supporting their families with warmth, expertise, and respect.

What you'll Do

• Promotes and models the organization’s vision, mission, and values, making decisions and implements strategies that are aligned with the organization’s business goals and objectives, industry trends, and external forces.
• Develops and executes goals and strategic plans for own area of responsibility and the broader organization to achieve exceptional results.
• Leads/manages a diverse clinical and non-clinical staff (nurses, home health aides, etc.). Attracts, develops, and retains a diverse, high performing team. This includes assessing performance of each staff member and coaching/counseling appropriately, as well as completing formal performance evaluations.
• Oversees staff and makes sound decisions with the care of our patients/clients in mind. This includes developing and implementing best practices to enhance the patient/client experience.
• Seek and respond to feedback from internal/external customers to improve overall service and patient care. This includes managing service recovery efforts in a thorough and timely manner.
• Develops and executes audit process to ensure regulatory and accreditation requirements are met.
• Analyzes financial metrics and implements strategies to appropriately guide business decisions in order to meet or exceed goals.
• Communicates in a timely, clear and concise manner with internal and external leaders, team members, and community partners.

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You'll Need

• Education and/or Experience: Bachelor’s degree (B.A.) from four-year college or university; Masters degree preferred; or equivalent combination of education and experience
• Two years Hospice experience with at least two years of supervisory management experience preferred
• Seven to ten total years experience as an RN or LCSW preferred
• Licensure: RN or LCSW and or equivalent experience
• Continuing education: Must acquire continuing education and training related to regulatory and professional practices. Demonstrates advancement in knowledge and expertise
• Certifications: Valid CPR certification from the American Red Cross or American Heart Association; Current certifications as applicable to their professional discipline
• Must have reliable transportation which will enable them to perform tasks and responsibilities in a timely and appropriate fashion. Must provide proof of valid automobile insurance, a copy of which will be placed in the employee’s HR file.
• Physical Requirements:
  • Push/pull/lift 50 lbs. (position patient, move equipment, transfer a patient, etc.)
  • Support 50 lbs of weight (ambulate patient, assist to bed or toilet)
  • Carry equipment/supplies
  • Use upper body strength (CPR, physically restrain patient, etc.)

What You'll Find at Empath Health
Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.