Job Description

Do you want to change the future of care? Fancy working with a friendly, team of ambitious care professionals? We want you, your dynamism, and your organisation and people skills.

We want to do things differently, building a culture of caring for the carers, of retention, reward, and recognition. We want our clients to be able to live the life they love thanks to the extraordinary support of our Care Professionals.

The role of Care Supervisor is key. You will ensure that our Care Professionals are supported, and our clients and their loved ones are helped throughout their care journey.

Our vision is to be the best provider of at home care in the country and the first-choice employer for carers. Can you be part of the team that helps us achieve these goals?

You’ll be responsible for

Rostering

• Support the Care Co-Ordinator when required to ensure the effective rostering of clients ensuring that the Care Professionals allocated have the correct skills and experiences to deliver the care and support expected and agreed.

Clients

Respond to new client enquiries immediately

• Add all details to the CRM and follow the sales process in a timely manner:

• Manage and carry out new client assessments with potential clients, ideally within 24 hours of the enquiry (or within the potential client’s timescale)

• Ensure Consent to Care and Client Contract are signed before care starts

• Write a detailed person-centred care plan with detailed tasks for the Care Professionals to complete. This needs to be complete and signed off by the Registered Care Manager before care starts.

• Complete the 2-week care plan review

• Manage and complete 6 monthly care plan reviews for your allocated clients

• Manage and update client care plans where required.

• Send out client OPG requests.

• Support Care Professionals who are undertaking shadow shifts.

• Conduct return to work meetings with Care Professionals when required, these will be allocated across the whole office team.

Care Professionals

• Manage and carry out regular spot checks, supervisions and competency reviews with Care Professionals.

• Mentor and support Care Professionals within probation period, feedback and sign off with RCM.

• Ensure that Care Professional Holiday allocation is encouraged throughout the year and managed effectively.

Colleague Concerns

• Manage all Colleague concerns within the 24 hours to ensure they do not escalate

• Escalate any serious Colleague Concerns to the Registered Care Manager immediately

Compliance

• Monitor and respond to all messages to ensure compliance is maintained.

• Manage Client concerns within the 24 hours to ensure they do not escalate

General

• Provide care for new clients and cover care visits when Care Professional are absent

• Attend all Care Delivery Team meetings

Essential qualifications & experience

• Care Certificate

• Previous experience within the care sector.

• Full UK Driving License with Class 1 Business Use Insurance

• Confident use of care management and computer systems

• Good soft sales techniques

Other skills and attributes

• Excellent problem-solving skills

• Positive and proactive attitude with the ability to use own initiative

• Professionalism

• Self-motivated, flexible, and reliable

• Excellent communication skills, including verbal, written and listening

• Excellent customer service manner

• Good leadership qualities