Job Description

Utah State University's Division of Student Success is hiring a full-time Staff Assistant III in the Connect Assist Refer Empower (CARE) Office at the Logan Campus. CARE provides direct support for students experiencing significant difficulties which have affected their well-being and/or ability to successfully function at the University.

The CARE Staff Assistant reports to the Director of the CARE Office and supports the CARE Office with clerical, administrative, coordination, and student support responsibilities. This role ensures smooth daily operations, manages records and compliance, develops materials, organizes events and meetings, and warmly welcomes students, faculty, staff, and community members to the CARE Office.

Responsibilities

• Provides administrative support to including answering phones, directing calls to appropriate parties, responding to email inquiries to the CARE Office and scheduling appointments/meetings
• Warmly welcomes and directs visitors
• Represents CARE in a positive manner with students, staff, faculty, and the community
• Performs office management duties, including filing, preparing paperwork, ordering supplies, and/or managing inventories, ensuring the office is presented in a professional and welcoming manner
• Manages processes and updates cases through our database system, Maxient
• Advises students, faculty, staff or members of the general public (e.g. parents of students) about CARE and other University services
• Writes, edits, and coordinates the development of promotional materials, website content, educational materials, training manuals, and handouts.
• Coordinates and organizes meetings and special events
• Serves as the liaison between administration, faculty, students who are participating in the program, and/or community members who serve as mentors
• Provides support in program compliance activities
• Assists in preparing reports, meeting agendas, and communicating other updates with our on-campus partners
• Performs miscellaneous job-related duties as assigned

Qualifications

Minimum Qualifications:• Four years of experience; or an associate degree/technical training plus two years of experience; or a bachelor's degree; or an equivalent combination of education/experience is required

Preferred Qualifications:• Familiarity with USU's systems, resources, and organizational processes• Knowledge of mental health and wellness issues in college student population.• Knowledge of Title IX, FERPA, HIPAA, and current legal issues in higher education.• Excellent skills with Excel and familiarity with data analysis

Knowledge, Skills, and Abilities:• Excellent interpersonal skills• Excellent verbal communication skills (oral and written communication), including ability to create, compose, and edit written materials.• Ability to handle sensitive and confidential data and information• Good computer skills including being familiar with Excel, Word, Powerpoint• Ability to take initiative and work without close supervision

Required Documents

Along with the online application, please attach:

1. Resume to be uploaded to the Candidate Profile under "Resume/CV"

2. Cover Letter to be typed/pasted into a text box at the end of the application

**Document size may not exceed 10 MB.**

Advertised Salary

Commensurate with experience, plus excellent benefits

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions. The employee is frequently required to reach with hands and arms and may lift and/or move up to 10 pounds.

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by recent Mountain West regular-season and tournament championships in women’s volleyball, three consecutive Mountain West tournament titles in women’s soccer conference championships, and a first-ever conference championship for gymnastics, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu

*updated 12/2025

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Matthew Pinner

Executive Director

Civil Rights & Title IX Office

matthew.pinner@usu.edu

435-797-1266 | Old Main Rm. 401D

1475 Old Main Hill, Logan, UT 84322

Cody Carmichael

Title IX Coordinator

cody.carmichael@usu.edu

435-797-1266 | Old Main Rm. 402D

1475 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit crtix.usu.edu or contact:

U.S. Department of Education

Denver Regional Office

303-844-5695| OCR.Denver@ed.gov

U.S. Department of Education

Office of Assistant Secretary for Civil Rights

800-421-3481 | OCR@ed.gov

*updated 10/2025