Job Description

Care Specialist – Puerto Rico

The Care Specialist will be responsible to assist in the development of patient product support programs that will focus on treatment on-boarding and product related education, including supporting adherence to the treatment plan as prescribed. All materials used for this program for any purpose will be approved through the divisional review and approval process (STAR).

Job Responsibilities:

• Assistance in the development of STAR-reviewed education plans covering a variety of topics, including: on boarding, product administration, adherence and compliance education to improve the patient-doctor dialogue for patients prescribed PRODUCT
  • Product related training and patient disease education to patients prescribed PRODUCT
  • Provide education to support improved health literacy and dialogue between patients prescribed PRODUCT and their respective health care providers
  • Never provide medical advice, instead referring patients to contact their healthcare provider
  • Do not interfere with treatment decisions made between the patient and healthcare provider
  • Education to support prescribed therapy – supplemental injection and administration training, disease state and product-related information,
  • Educational programs for HCP and office staff introducing the Multi-therapeutic Care Specialist patient support program
  • Support physician peer-to-peer engagement opportunities about the Care Specialist program by providing input to AbbVie concerning program content and/or by appearing as a speaker using STAR-approved content to introduce physicians to the program and resources available to patients
  • Managing accounts and patients case-load in a large geography
  • Management of assigned travel and commercial budgets within OPPF standards
  • Follow all AbbVie-provided guidelines and policies and procedures
  • Participate in, complete and follow all assigned training, from AbbVie and Service Provider
  • Any additional duties as assigned by program management and approved through the STAR team

Required Qualifications:

• BA/BS degree, preferably in behavioral/social sciences, public health, or business-related disciplines
• Must be licensed nurse (either LPN or RN)
  • A minimum of 3 years professional experience in social work, case management or disease management in a patient/ health related field
  • Willing to travel extensively (75-90%)
  • Very strong time management skills
  • Strong planning and prioritization skills
  • Strong and effective presentation skills; excellent communications skills – both written and verbal
  • Proven success working with or within Community Based Organizations or other patient health-related, community focused organizations providing services to targeted populations
  • Ability to work and drive for results in cross-functional teams
  • Initiative and vision: challenge existing assumptions and interpretations
  • Drive and enthusiasm
  • Exceptional interpersonal skills
  • Ability to build relationships with third parties using good negotiation skills
  • Well-developed networking and influencing abilities to leverage relationships within and outside of the company.
  • Fully competent in MS Office (Word, Excel, PowerPoint)
  • Received injection training
  • Driving is required for this role. Candidates must possess a valid driver’s license and will be subject to a review of their driving record prior to hire.
  • Must reside in country where the job is posted.

Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship.

#LI-CES

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $70,000 - $75,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.