Job Description

Work Setup: Onsite (MOA Pasay)

Function: Training

Required Educational Attainment:

Finished at least 2 years in college without any back subjects

Required Experience:

• At least 2 years of tenure in the BPO industry
• At least 1 year of experience as a Trainer, QA, or SME

Responsibilities:

• Craft and execute annual business strategies for the CARE Team that align with the overarching goals of the unit.
• Lead the design, development, and rollout of a robust CARE Team framework and associated processes and tools that proactively meet the language, cultural, industry, and transaction management needs of Operations.
• Effectively convey the mission and activities of the CARE Team to both Clients and Operations/Support Groups.
• Champion the ongoing enhancement of the CARE Team’s Programs by leveraging both quantitative and qualitative analyses of set objectives, performance outcomes, and industry best practices.
• Facilitate orientation sessions for newly-promoted team members.