Job Description

The Care Project Manager (Care PM) oversees specific entitlements and ensures that maintenance business services are delivered efficiently, accurately, cost-effectively, on time, and with a strong customer focus. The Care PM is part of the CFPM family, with additional responsibilities tied to the maintenance services provided to the customer by the BG organization through Customer Delivery–specific platforms.

• Lead implementation of maintenance contracts, including Multi-Vendor Maintenance (MVM), ensuring contract accuracy.
• Manage service contract performance by monitoring, reporting, and driving service quality.
• Support contract opportunities by handling claims, billing disputes, and tracking renewals.
• Oversee 24/7 service escalation processes and conduct installed base analysis.
• Contribute to and support the Cost Allocation Model.
• Collaborate cross-functionally (Maintenance, Sales, Tendering, Supply Chain, PMO, and Product Groups) to ensure seamless maintenance service delivery.
• Act as the Single Point of Contact for customer accounts in Network Infrastructure (Optics/IP/FN) for all maintenance-related activities, operating within customer-facing regions.

You have:

• Strong knowledge of project management frameworks, methodologies, and governance aligned with Nokia’s certification strategy, including the financial aspects of maintenance.
• Solid understanding of maintenance service portfolios, related policies, and procedures.
• Excellent communication, interpersonal, and negotiation skills.
• Good technical knowledge of the Network Infrastructure product portfolio.
• Sound understanding of financial principles, management, and controls.
• Ability to collaborate effectively across diverse teams and organizational levels.
• Proven cross-functional leadership skills to resolve complex customer issues.
• Minimum of 8 years’ experience in maintenance contract management.
• Bachelor’s or Master’s degree in Information Technology, Telecommunications, or a related field.

It would be nice if you also had:

• PMP certification.

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If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

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