Job Description

Hatzfeld Care Ltd provides high quality residential and day care through our specialised Dementia care and residential care services. Each of our homes offers a unique environment providing high quality, consistent, responsive care in a homely, supportive setting.

The Care Plan Coordinator is responsible for ensuring every resident has a clear, accurate, and person‑centred care plan that reflects their needs, preferences, risks, and goals. The role ensures care plans remain up‑to‑date, compliant with regulatory standards, and effectively communicated to the wider team to support safe, consistent, high‑quality care.

Key Responsibilities

Care Planning & Documentation

• Complete comprehensive assessments for new admissions, including physical, mental health, cognitive, and social needs.
• Develop personalised care plans that reflect individual preferences, life history, cultural needs, and desired outcomes.
• Review and update care plans regularly (monthly or as needs change).
• Ensure care plans meet CQC requirements for accuracy, clarity, and person‑centred practice.
• Maintain clear, professional documentation across digital and paper systems.

Coordination & Communication

• Act as the central point of contact for care planning within the home.
• Work closely Managers, senior carers, support workers, and external professionals (GPs, social workers, MDT).
• Ensure all staff understand and follow care plans, providing guidance where needed.
• Communicate changes promptly to the team and ensure updates are implemented consistently.

Quality, Compliance & Governance

• Participate in audits of care plans, risk assessments, and daily records.
• Ensure care plans reflect best practice in dementia care, mental health support, safeguarding, and risk management.
• Support the home in meeting regulatory standards and preparing for inspections.
• Identify gaps or risks in documentation and take proactive steps to resolve them.

Resident & Family Engagement

• Build positive relationships with residents and families.
• Involve residents and relatives in care planning discussions and reviews.
• Support residents to express their wishes, choices, and goals.
• Handle sensitive conversations with empathy and professionalism.

Training & Support

• Provide guidance to staff on documentation standards and person‑centred care planning.
• Support new staff with understanding care plans and risk assessments.
• Promote a culture of continuous improvement and reflective practice.

Requirements

Essential

• Strong understanding of person‑centred care.
• Excellent written communication and attention to detail.
• Ability to interpret clinical information and translate it into clear care plans.
• Good knowledge of safeguarding, mental capacity, and risk management.
• Confident working with digital care systems.
• Organised, proactive, and able to prioritise effectively.

Desirable

• Experience in dementia care or mental health services.
• Knowledge of CQC Key Lines of Enquiry (KLOEs), Key Questions and Quality statements.
• Experience leading or supporting audits.
• NVQ Level 3 or above in Health & Social Care.

Personal Attributes

• Compassionate and resident‑focused.
• Calm, professional, and able to handle sensitive situations.
• Strong team player with excellent interpersonal skills.
• Committed to high standards and continuous improvement.
• Respectful, patient, and able to build trust with residents and families.

Benefits

Mileage paid over 5 miles (up to 50 miles per day)

Life insurance

Company pension in place

Meals provided

24/7 free counselling service

On site car park

Monthly staff bonuses

Refer a friend scheme of up to £250 each

£12.88 per hour

37.5 hours per week (may include some evenings and weekends)