Job Description

If you share our passion for helping people live their best life possible, can work in a fast-paced environment and are willing to learn new things, you will thrive working at Focus Care.

ABOUT FOCUS CARE

We provide a range of services to assist people to live independently at home. Our comprehensive range of services include domestic assistance, personal care, nursing, allied health, art therapy and transport. We are a registered Support at Home Provider and a registered NDIS provider.

Our vision is simple, yet powerful – to help people live their best life possible.

Our mission is to lead the way in personalised support that respects individuality and empowers people.

People are our greatest asset. We are committed to a culture that is supportive, safe, and where people can do their best work, so that we can deliver on our promises to our participants.

You can find out more on our website by reading our overview of what it is like to work at Focus Care, what we offer our people and participants, our values, and what you can expect from the recruitment process.

THE ROLE

In addition to providing leadership and guidance to the Care Partner team, the Care Partner Team Leader role is responsible for supporting the Focus Care, Support at Home participants, by providing effective and efficient care management.

The Care Partner Team Leader will lead the Care Partner team in the use of a collaborative approach to assist participants to access available and relevant resources necessary to attain their identified goals within the constraints of funding and quality regulations.

The Care Partner Team Leader will be responsible for participant screening, participant onboarding, care management tasks including but not limited to, non-clinical assessments, risk identification and mitigation strategies, planning and implementing support strategies, monitoring and evaluating required supports and managing transition to other forms of support and care, relevant to the participants’ changing needs.

ABOUT YOU

In seeking to secure this exciting opportunity, you will bring the following attributes to the role:

• Authentic – Communicating honestly and openly, while maintaining integrity, ethical conduct and expressing views that align our positive intent with positive impact.
• Striving – Showing drive and motivation in the interests of the business and participants. Identifying opportunities, being proactive and taking well calculated risks, within boundaries. Seeking out boundaries when unsure.
• Accountable – Taking responsibility for performance, initiative, actions, and impact on others.
• Inclusive – Valuing diversity. Considering, respecting and leveraging the perspectives and contributions of others. Seeking to understanding the needs, experiences and motivations of others.
• Adaptable – Embracing change, curiosity and flexibility, in situations of ambiguity and complexity. Maintaining calmness and persistence in the face of challenge or adversity. Adjusting and bouncing back from challenging experiences.

In addition, you will have:

• Extensive experience as a HCP Care Manager/Support at Home Care Partner, with knowledge and understanding of the Strengthened Aged Care Quality Standards and Support at Home funding
• Be enthused by the reform process, and the opportunities it presents
• Excellent verbal and written communication skills with experience in complex care management
• High level problem solving and critical thinking skills
• Team management experience
• A valid drivers licence
• Current NDIS Worker Screening Clearance
• Capacity and willingness to travel

KEY ACCOUNTABILITIES

You will be responsible for:

• Team Leadership – the provision of management, guidance, direction and development to the Care Partner team ensuring the effective and efficient delivery of services to Support at Home participants.
• Participant Service Engagement – The growth and maintenance of the Support at Home participant base, responding to leads and enquiries, onboarding new participants, promoting the range of Focus Care services, referring participants for clinical, allied health and other specialised services as required and increasing service delivery hours in accordance with participant needs and preferences.
• Managing Participant Feedback and Complaints – Responding proactively to participant feedback and complaints, identifying root cause issues and working with participant and internal team to resolve in a timely manner.
• Budget Management – Ensuring that funding/budget requirements are being implemented in collaboration with participants, to maximise utilisation and minimise underspend in accordance with regulations
• Service Delivery Quality – To ensure that the services being delivered to participants are of the highest standard, through a combination of:

• the proactive utilisation of Focus Care’s own support, clinical and allied health staff and associated providers, to meet the ongoing support requirements of participants.
• participating in Care Partner and Support Worker recruitment, induction, onboarding, professional development, training and performance monitoring and review, to ensure service delivery is fit-for-purpose, in accordance with participant needs.
• participation in the planning and delivery of initiatives to engage Support Workers to build a sense of belonging to the Focus Care team.
• participation in education and training opportunities to develop team and own skills base, to support excellence in customer service delivery.
• manage and escalate incidents involving participants to ensure risks are mitigated and corrective action is taken if required.
• participation in audits and audit preparation

• Systems Management – Develop, control, and administer participant records within the Care Management System(s) ensuring they are accurate and up to date. Provide management and oversight of participant’s procurement utilising government subsidies, monitoring notes and forms to ensure Support Workers are providing adequate documentation to inform and identify changes in participant’s needs / conditions. Support the implementation and review of existing processes for the participant journey ensuring they are fit for purpose to support customer satisfaction and growth.
• Quality Assurance – Implementation of a complete set of policies, processes and procedures that support consistency in best practice service delivery and operations, identifying opportunities for continuous improvement in response to participant feedback, in support of growth in service delivery hours. Additional active participation in Committees, Sub-Committees and Advisory Bodies relevant to job role.
• Other duties as directed from time to time within your skills range and capacity.

APPLICATION

If you meet the criteria and think Focus Care could be the right place for you, we welcome your application including resume and a cover letter outlining:

• Your motivation for applying for the role
• What you offer - your experience, capabilities, qualifications and attributes that address the requirements for the role
• What you hope to gain – experience, development opportunities and how you achieve job satisfaction

We look forward to receiving your application.