Job Description

Spend more time with clients. Less time on admin.

At AgeUp Health, we believe ageing Australians deserve care that feels personal, local and deeply human.

As the aged care sector has moved through a period of significant reform, we’ve invested in stronger capability, smarter systems and better ways of working that keep care outcomes-focused, sustainable and centred on people.

We pride ourselves on supporting our people, standing by our values and operating with discipline and structure.

We believe care should feel like a warm hug, while running with the precision of a Swiss watch.

If you are someone who wants to do meaningful work, grow professionally and help shape the future of in-home care, this could be the opportunity for you.

The Opportunity

We are looking for a passionate, adaptable and commercially aware Care Partner to join our team and support participants under the Support at Home program.

You’ll build genuine face-to-face relationships, understand what matters most to each client, and translate goals into practical support that improves day-to-day life.

You’ll be backed by experienced leaders, clear processes and modern digital tools designed to reduce administration and free you up to focus on what matters most: listening well, solving problems thoughtfully and delivering exceptional care outcomes across a defined caseload.

This is an opportunity for someone who enjoys learning, embraces change and wants to help raise the standard of care in a fast-evolving sector.

Key Responsibilities

• Build trusted relationships with participants and families through regular, meaningful engagement
• Translate participant goals into clear, personalised and compliant care plans
• Keep plans current through proactive reviews and timely adjustments as needs change
• Support participants to make informed decisions around services, budgets and priorities
• Plan and monitor funding to maximise outcomes, sustainability and value
• Identify emerging risks, service gaps or wellbeing concerns early and act decisively
• Coordinate supports and referrals to ensure care is seamless and responsive
• Manage incidents, feedback and complaints with empathy, professionalism and follow-through
• Maintain accurate, high-quality documentation that is current and audit-ready
• Partner closely with care workers, clinicians and internal teams to deliver consistent outcomes
• Use systems and digital tools effectively to stay organised and maximise participant-facing time

About You

You care deeply about people, but you also bring sound judgement, confidence and the ability to think clearly in complex situations.

You enjoy building relationships, having meaningful conversations and helping people make informed choices. You are proactive, resilient and calm under pressure, with a natural ability to balance warmth with accountability.

You see change as an opportunity to grow, improve and contribute.

Most importantly, you bring a caring heart and a capable mind, someone who wants to make a genuine impact while being part of a high-performing, values-led team.

You’ll also bring:

• Experience in aged care, community services, health or a related sector
• Understanding of Home Care Packages and/or the Support at Home program (desirable)
• Confidence managing a caseload and taking ownership of outcomes
• Strong communication and relationship-building skills
• Ability to balance participant advocacy with compliance and funding requirements
• Comfort using digital systems, CRM platforms and care management tools
• Adaptability, resilience and openness to new ways of working
• Clinical, allied health or community services qualifications (desirable)