Job Description

About Us

At 365 Care, we believe ageing Australians deserve care that feels personal, local and genuinely human. We provide in-home aged care and disability support across Greater Western Sydney, helping people stay safely and comfortably in their own homes.

For over 13 years, we’ve supported our clients to live safely, independently and comfortably in their own homes - helping make everyday moments that little bit better by delivering practical, high-quality care that supports wellbeing and day-to-day living.

As a locally-founded provider, we understand the people and communities we serve. Our approach is flexible and responsive, shaped around individual needs rather than a one-size-fits-all model.

As demand for in-home care continues to grow, so have we - strengthening our capability, systems and ways of working to deliver consistent, reliable care at scale.

Part of the Kinyara Health group, we offer the backing of a larger organisation, while still operating as a close, community-focused team.

About The Opportunity

This is a full-time, permanent Care Partner role based in Penrith (3 days in-office), with flexibility to work from home and travel across the community to visit clients in their homes.

We are looking for a passionate and adaptable Care Partner to join our team and support participants under the Support at Home program.

You’ll build genuine face-to-face relationships, understand what matters most to each client, and translate goals into practical support that improves day-to-day life.

You’ll be backed by experienced leaders, clear processes and modern digital tools designed to reduce administration and free you up to focus on what matters most: listening well, solving problems thoughtfully and delivering exceptional care outcomes across a defined caseload.

This is an opportunity for someone who enjoys learning, embraces change and wants to help raise the standard of care in a fast-evolving sector.

Responsibilities include:

• Build trusted relationships with participants and families through regular, meaningful engagement
• Translate participant goals into clear, personalised and compliant care plans
• Keep plans current through proactive reviews and timely adjustments as needs change
• Support participants to make informed decisions around services, budgets and priorities
• Plan and monitor funding to maximise outcomes, sustainability and value
• Identify emerging risks, service gaps or wellbeing concerns early and act decisively
• Coordinate supports and referrals to ensure care is seamless and responsive
• Manage incidents, feedback and complaints with empathy, professionalism and follow-through
• Maintain accurate, high-quality documentation that is current and audit-ready
• Partner closely with care workers, clinicians and internal teams to deliver consistent outcomes
• Use systems and digital tools effectively to stay organised and maximise participant-facing time

About You

You care deeply about people, but you also bring sound judgement, confidence and the ability to think clearly in complex situations.

You enjoy building relationships, having meaningful conversations and helping people make informed choices. You are proactive, resilient and calm under pressure, with a natural ability to balance warmth with accountability.

You see change as an opportunity to grow, improve and contribute.

Most importantly, you bring a caring heart and a commercial mind, someone who wants to make a genuine impact while being part of a high-performing, values-led team.

Our ideal candidate will also bring:

• Experience in aged care, community services, health or a related sector
• Understanding of Home Care Packages and/or the Support at Home program (desirable)
• Confidence managing a caseload and taking ownership of outcomes
• Strong communication and relationship-building skills
• Ability to balance participant advocacy with compliance and funding requirements
• Comfort using digital systems, CRM platforms and care management tools
• Adaptability, resilience and openness to new ways of working
• Clinical, allied health or community services qualifications (desirable)

Why Join 365 Care?

At 365 Care, you’ll be part of a team focused on delivering consistent, high-quality care - with the structure, support and systems in place to do it well.

As part of the Kinyara Health group, you’ll be supported by established clinical, quality and compliance frameworks, and have access to expertise across aged care, disability and allied health. This means stronger backing behind day-to-day decisions and clearer ways of working.

You’ll also enjoy:

• Hybrid working - 3 days based in our Penrith office, with flexibility to work from home
• A collaborative, team-based environment with regular in-office connection
• Clear processes and established systems to support how you manage your caseload
• Ongoing development and learning opportunities
• Support through sector reform - access to the resources, training and tools needed to stay informed and adapt with confidence
• Free onsite parking at our Penrith office

Ready to make a difference with 365 Care?

Apply now and bring your heart, skill, and commitment to a role where your impact truly matters.