About Prosano Health Solutions:
Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, has launched an Advanced Primary Care model with a clear mission: To Inspire Health and Make it Easy Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. Our Advanced Primary Care model is focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind. And, in every market we serve, we assure that a customized, high-value system of care is available for our members Together, we will set the standard for how healthcare can and should be delivered in our State.
Why Join Our Team?
Here’s the fun part. We are growing our team. The team will include people who share our passion and deep commitment to taking the primary care experience to a new level. Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve the health within our communities and make a difference in people’s lives.
If you share this vision and desire to do something different...we look forward to talking to you!
For more information, please reach out to our Talent Acquisition team.
Working hours include morning, night, or weekend hours.
The position will require to work 100% on-site at the Care Canter location
AboutProsano Health Solutions
Blue Cross Blue Shield of Arizona launched Prosano Health Solutions to help achieve our mission: To Inspire Health and Make it Easy.Ourgoal is to deliver affordable, convenient, and personalized careto the communities we serve.
As part of this initiative, we launched an Advanced Primary Care model focused on providinga signaturepatient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind.
In every market we serve, our goal is to bring to the community a customized, high-value system of care that is available for our members. Together, we will set the standard for how healthcare can and should be delivered in our State.
Why Join Our Team?
Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve health within our communities and make a difference in people’s lives.
If you share this vision and desire to do something different, welook forward to talking to you!
For more information, please reach out to our Talent Acquisition team.
You Will:
The Clinical Care Guidewill be a key contributor to our first-classcareteamat Prosano HealthSolutionsThey will deliveronour commitmenttoexcellence to our patients and help us grow through theirrole. The Clinical Care Guide will have end to end responsibility for our specialist and diagnostic testing navigation,as well as in leading and partnering with the care teamtosupport patients in their journey toward their best health. This position has an emphasis on customer/patient care excellence, privacy, compliance, and serving in a dynamic health setting.
Support members both in-personand virtuallywith real-time education, scheduling of specialist& diagnosticreferral appointments, and follow-through + follow-up of those appointments
Play a critical role in the achievement of improved health outcomes and cost savings
Beanempathetic problem-solverand become the most visible partnerto all patients
Clarify and explain referralforspecialistand diagnosticservice recommendations
Care forend to endprocessas needed, for referral or specialist services
Participatein development and management of quality programs to include patient outreachto membersin an effort toprovide an elevated primary care experiencewith gaps in care or other clinical needs
Support members with chronic conditions by providing education, reminders, and other support
Lead service and schedule requests on member’s behalf
Inform and equip Care Team with referral information and requirements
Assist in specialist relationship management
Perform all other duties as assigned
Working hours may include extended hours.
This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed
You Have:
Excellent interpersonal skills to include maintaining courteous, friendly and effective communications with patients, team members and external parties
A Basic Life Saving (BLS) certification
High school diploma or GED
Interest in furthering education/certification
ElectronicMedicalRecordsexperience
Customer service orientation and experience
Strong communication skills across multiple modalities
Highly collaborative
Empathy and advocacy
Exceptional organizing skills, detail-orientation
Must be able tomaintain confidentiality at all times
Active AZ fingerprint clearance card
Preferred Qualifications:
Clinical background: RegisteredMedical Assistant(RMA), Certified Nursing Assistant (CNA), etc.
Proficiency with other health care related software platforms
High degree of independence, flexibility,initiative,and commitment
#LI-AHAZ
Our Commitment
Prosano Health Solutions does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
Thank you for your interest in Prosano Health Solutions. If interested in this position, please apply.
Blue Cross ® Blue Shield ® of Arizona (AZ Blue) is committed to helping Arizonans get healthier faster and stay healthier longer. With a mission to inspire health and make it easy, AZ Blue offers health insurance and related services to more than 2 million customers. AZ Blue, a non-profit company, is an independent licensee of the Blue Cross Blue Shield Association. The company and its subsidiaries employ more than 3,200 people in its Phoenix, Flagstaff, and Tucson offices.
