Job Description

About MindCare Solutions
MindCare Solutions is a premier provider of behavioral health services, supporting hospitals, emergency departments, inpatient behavioral health units, long-term care centers, correctional settings and various other clinical settings.

We partner with healthcare organizations to deliver top-tier, end-to-end behavioral health solutions, integrating evidence-based care pathways, advanced technology, and exceptional providers. Our organization is committed to enhancing mental health care accessibility and efficacy through innovative solutions and strong partnerships, ensuring that high-quality, patient-centered care is delivered to improve the health and well-being of the communities we serve.

Telehealth Care Navigation Coordinator - PRN

The Clinical Healthcare Scheduler acts as a liaison and facilitator between MindCare Treatment teams and partners sites, and is responsible for scheduling, assisting with and coordinating clinical activities, appointments, information exchange, and consultations across sites and physicians through the use of telemedicine technology. As part of a multi-disciplinary team, the Clinical Healthcare Scheduler helps to ensure that high-quality telemedicine services are delivered and properly documented in according to company policy and partner site requirements.

Compensation: $25 per hour

Schedule: Weekends, day and/or evenings

Duties/Responsibilities:

• The PRN Care Navigator will primarily provide weekend coverage, with the greatest need for day and evening shifts and occasional overnight coverage. Additional opportunities include PTO and holiday coverage across all shifts on weekdays and weekends, based on operational needs. There is also an increased need for day shift coverage over the next 13 weeks to support a maternity leave, offering consistent PRN hours during that period.
• Facilitate safe and effective clinical consultations
• Work closely with physicians and client staff to ensure the timely and accurate reporting of medical records, schedules, billing, utilization, and outcomes
• Manage and coordinate the schedule and appointments, including pre-appointment chart prep and delivery of final encounter notes and supporting documents to customer
• Operate video conferencing equipment, telemedical and EMR systems
• Assist client sites with scheduling to utilize clinical time most efficiently and effectively and communicate changes in provider availability immediately
• Follow appropriate billing and documentation procedures
• Assist sites with patient selection and informed consent
• Administer screening tools to patients
• Conduct and log customer satisfaction check as required
• Performs other duties as required

Required Skills/Abilities:

• Ability to work independently with minimal supervision
• Ability to work as a part of a team
• Excellent verbal communication skills with an emphasis on customer service
• Excellent written communication and documentation skills
• Ability to work flexible hours as required to meet facility and patient needs
• High integrity with excellent problem-solving abilities
• Strong organizational skills and the ability to work on a deadline
• Ability to operate a personal computer and proficient with Microsoft Office Suite and medical office software, including electric medical record software
• Understanding of and commitment to appropriate protection of confidential patient information

Education and Experience:

• Licensed Practical Nurse (LPN)
• 3 to 5+ years of experience within a behavioral health facility or practice focused on psychiatric/mental health treatment, or equivalent
• 2+ years' experience in practice administration, including scheduling, record keeping, billing, etc.
• Experience with telehealth technology, including video teleconference technology
• Knowledge of psychiatric medicines and acute psychiatric service line strongly preferred