Job Description

Benefits:

• 401(k)
• Dental insurance
• Paid time off

Right at Home West Palm Beach & Vero Beach

Connecting clients, caregivers, families, and Right at Home through trust,

communication, and exceptional care.

It begins with trust.

It begins with relationships.

It begins with having someone who listens, follows through, and makes sure the right

people are connected at the right time.

That’s where you come in.

We’re looking for a Care Manager who understands that great home care is about

much more than scheduling caregivers and completing assessments. It’s about creating

a strong connection between our clients, their families, our caregivers, and the Right at

Home team.

The Care Manager is a trusted liaison between the people we serve and the agency

that serves them—someone who can listen to a client’s concerns, recognize

opportunities to improve care, support our caregivers, and make sure important

information doesn’t fall through the cracks.

You’ll be involved from the beginning of the client relationship, conducting initial

assessments and helping families understand how Right at Home can support them.

You’ll stay connected as care evolves, monitor important reports and outcomes, and

help ensure our clients receive the quality, consistency, and responsiveness they

deserve.

You’ll also play an important role in developing and supporting our caregivers—from

conducting new-hire orientations to helping them understand what it means to represent

Right at Home in a client’s home.

If you’re someone who enjoys people, thrives on organization and accountability,

communicates exceptionally well, and takes pride in making things better, we’d love to

meet you.

What You’ll Do

Your responsibilities will include:

 Serve as a primary liaison between clients, families, caregivers, and the Right

at Home team, ensuring concerns, questions, and important information are

communicated and addressed promptly.

 Conduct initial client assessments and help develop an understanding of each

client’s needs, preferences, goals, and home environment.

 Build strong client relationships through regular communication, follow-up,

responsiveness, and a genuine commitment to their experience.

 Conduct new-hire orientations and help new caregivers understand Right at

Home’s expectations, culture, policies, procedures, and commitment to quality

care.

 Regularly review RightAssist reports, identify trends, concerns, opportunities,

and follow-up items, and communicate findings to the appropriate members of

the leadership team.

 Manage and support the Guide Program, ensuring clients and caregivers

receive the appropriate guidance, resources, communication, and follow-through.

 Assist with HR activities, including onboarding, documentation, employee

communication, and other administrative responsibilities as needed.

 Support caregiver engagement and accountability, helping caregivers feel

connected, informed, and supported while maintaining high standards of care

and professionalism.

 Identify and communicate changes in client needs, caregiver performance,

scheduling concerns, service issues, or other matters that may impact the quality

of care.

 Participate in client and caregiver follow-up, helping resolve issues before

they become larger problems.

 Collaborate with the scheduling, operations, recruiting, and leadership

teams to ensure everyone is working from the same information and toward the

same goal.

 Help create a culture of exceptional service, where clients feel heard,

caregivers feel valued, and families know they have a responsive team behind

them.

 Represent Right at Home professionally with clients, families, caregivers,

referral partners, and members of the community.

Who You Are

You’re someone who naturally builds relationships and enjoys helping people.

You’re a strong communicator who can listen carefully, ask thoughtful questions, and

handle difficult conversations with professionalism and empathy.

You’re organized, proactive, and comfortable managing multiple priorities without losing

sight of the people behind the paperwork, reports, and responsibilities.

You notice details.

You follow through.

You don’t wait for someone else to solve a problem when you can take ownership and

help make it better.

You understand that exceptional home care depends on communication, consistency,

accountability, and trust.

You’re comfortable working with both people and processes—whether that means

conducting a client assessment, orienting a new caregiver, reviewing a report, following

up with a family, or assisting the HR team.

Most importantly, you genuinely care about older adults and the families who trust us to

help them remain safe, independent, and comfortable at home.

Experience in home care, healthcare, senior services, care coordination, case

management, human resources, nursing, social services, or another client-facing

healthcare environment is highly valued.

Home care experience is helpful, but not required. We’ll teach you our systems and our

business.

We’re looking for someone who already knows how to build trust, communicate

effectively, take ownership, and make things happen.

Why This Role Matters

Every day, you’ll have the opportunity to make a difference—not just in the lives of our

clients, but also in the lives of the caregivers who care for them.

You’ll help connect the dots.

You’ll help solve problems.

You’ll help our team stay accountable.

And you’ll help make sure that the Right at Home experience is one that clients,

families, and caregivers can trust.

If that sounds like the kind of work you’re meant to do, we’d love to hear from

you.

Compensation: $20.00 - $28.00 per hour

Right at Home’s mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn’t do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.

That’s where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others.

To our care team members, we commit to deliver the following experiences when you partner with Right at Home:

• We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development.
• We promise to coach you to success. We’re always available to support you and offer you tips to be the best at delivering care to clients.
• We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients.
• We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.