Job Description

Title: Care Manager

Department: Prevention & Intervention

Reports To: Director, Health Home

Location: 56 Bay St, Staten Island, NY 10301

Position Status: Full Time

FLSA Status: Non-Exempt

Pay & Benefits: The pay range for this role is generally $46,300 - $51,300 annually, commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer an excellent benefits package that includes generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time), medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more!

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – people with low or no income, low-income people with chronic illnesses, people with criminal justice involvement, people who use drugs, domestic violence survivors, people of color, and the LGBTQ community.

The Care Manager supports the transition of clients identified by CHASI’s Social Care Network into the Health Home program for long-term, coordinated care. After clients complete their Health-Related Social Needs (HRSN) screening with the Social Care Network team, those determined to have ongoing or complex needs are referred internally to the Care Manager.

The Care Manager engages these clients, confirms eligibility, completes Health Home enrollment, and coordinates initial care planning to ensure a smooth transition into continuous case management.

Building trust and maintaining continuity between short-term resource navigation and sustained Health Home care is central to the role.

DUTIES & RESPONSIBILITIES

Client Engagement & Enrollment

• Conduct outreach to engage referred clients, confirm interest, and verify eligibility for Health Home services.
• Complete required enrollment documentation and initial assessments in accordance with program requirements.
• Explain program services and benefits to clients, ensuring informed participation.
• Coordinate and facilitate the client’s transition from Social Care Network support into ongoing Health Home care management.
• Conduct follow-up to confirm enrollment, establish initial care goals, and address immediate barriers.
• Maintain accurate and timely documentation in designated platforms.

Care Coordination & Collaboration

• Work closely with Social Care Network staff to ensure timely and appropriate referrals to Health Home.
• Collaborate with management and colleagues to ensure smooth handoffs and continuity of care.
• Participate in multidisciplinary meetings to discuss client progress, address barriers, and align on care planning.
• Monitor referral completion, enrollment outcomes, and engagement metrics.
• Report outcomes and trends to supervisors for quality improvement.

Requirements

QUALIFICATIONS

• At least 3 years of experience working with persons with behavioral health diagnoses, mental or developmental disabilities, and/or chronic health conditions by providing case management or services linking to a broad range of services essential to successfully living in a community setting.
• A bachelor’s degree in any of the following: child & family studies, community mental health, counseling, education, psychology, rehabilitation, social work, sociology, speech and hearing, or other related field; OR Credentialed Alcoholism and Substance Abuse Counselor (CASAC) REQUIRED Master’s degree may supplement for up to 2 years of experience. Significant years of directly related experience beyond the required minimum may be considered in lieu of a bachelor’s degree or CASAC credential.
• Bilingual (English/Spanish) capacity a strong plus
• Ability to communicate well with medical providers and support staff. Ability to work well with diverse populations.
• Ability to handle multiple tasks and results-driven environment.
• Ability to work flexible hours including some evenings and weekends.
• Ability to use common office software (Word, Excel, Power Point) and basic computer and internet navigation skills required. Familiarity with ECW preferred.
• Effective oral/written/interpersonal communication skills required.

CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, disability or marital status.