Home Care Evolution

Care Manager

Home Care Evolution  •  $55k/yr  •  Downers Grove, IL (Onsite)  •  2 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.
19
AI Success™

Job Description

Responsive recruiter Benefits:

  • 401(k)
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Who We Are At Home Helpers Home Care, we provide high-quality, dependable care that allows older adults to remain safe, independent, and engaged wherever they call home. We are building a team of professionals who take ownership, communicate clearly, and show up for our clients and each other every day. About the RoleWe are hiring a Care Manager to own the client experience from start of care through ongoing service. This role is responsible for ensuring our clients receive consistent, high-quality care and for owning and resolving escalations end-to-end when issues arise. You will be the primary point of accountability for client satisfaction, working closely with caregivers and the office team to ensure everything runs smoothly. This is a hands-on role for someone who:

  • takes ownership of outcomes
  • communicates proactively
  • follows through until problems are fully resolved


Key Responsibilities

  • Own the client experience from onboarding through ongoing care
  • Conduct new client assessments and develop care plans
  • Own all client escalations from identification through resolution
  • Take accountability for client satisfaction, retention, and service quality
  • Proactively identify and address at-risk clients before issues escalate
  • Serve as the primary point of contact for clients and families
  • Partner closely with the scheduler to ensure strong caregiver-client matches and full coverage
  • Support and coach caregivers in the field to ensure quality care delivery
  • Lead communication with clients and families during changes, challenges, or transitions
  • Document all client interactions and updates in WellSky

What Success Looks Like

  • Clients feel supported, heard, and confident in their care
  • Client issues are owned, resolved, and followed through without being passed off
  • At-risk situations are identified early and addressed proactively
  • Caregivers are aligned and set up for success in each case
  • New clients experience a smooth and confident start

Qualifications

  • 2+ years of experience in home care, healthcare, or a service-based role
  • Strong communication and relationship-building skills
  • Ability to manage multiple clients and priorities at once
  • Demonstrated ownership and follow-through in previous roles
  • Comfortable working in both office and field settings
  • Calm, professional approach in high-pressure situations
  • Experience with care coordination, case management, or client services is a plus
  • Familiarity with WellSky or similar systems is a plus


What Sets You Apart

  • You take full ownership of outcomes—you don’t pass off problems
  • You follow through until issues are fully resolved
  • You communicate clearly and proactively with clients and team members
  • You stay calm and solutions-oriented under pressure
  • You take pride in delivering a high-quality experience every time

Why Join Us

  • Competitive hourly pay
  • Opportunity to grow with a rapidly expanding company
  • Meaningful work that directly impacts people’s lives
  • A team that values ownership, communication, and doing things the right way


Compensation: $55,000.00 per year

Professional caregivers go by many names: homemakers, home care aides, home health aides, certified nursing assistants, personal care assistants, direct care workers. No matter the name, what they all have in common is a calling to care for people in the comfort of their own homes.

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.

Home Care Evolution

About Home Care Evolution

We offer a variety of services for Home Care agencies, on how to improve closing ratios, develop referral sources and sales accounts, master network marketing, leveraging volunteering for business, qualifying accounts, and how to create power partners for business.

This is done through:

Coaching - this is where we will act as your sales director and guide either the business own and/or sales rep on what they need to do to develop accounts and drive revenue.

Professional Development Seminars - if your business has multiple sales reps and business has been lagging, perhaps a professional development day is what you need. We will customize a seminar for your exact product and industry and come in for either a 2 hour or 8 hour seminar. contact us for pricing as it's per person.

Key Note Speaker - Having a conference and looking for expert presenters? We got you covered. At Hurricane Marketing Enterprises we have a variety of topics that can be presented at your event. Educational topics for Marketing and Selling such as “The 5 Steps to Breaking In To New Accounts”, “The Art Of Closing”, “Creating Power Partners”, or “How To Leverage Volunteering For Business”. Motivational Wind Up messages such as “Risk Being The Fool!” or “The 5 Wellnesses”. We have spoken at numerous Colleges, Universities, Support Groups, Networking Events, and more. We guarantee we will “WOO” your audience.

Home Care Evolution Conference - Take all the services you see above. Put them together in one non-stop, high-speed, action packed day and BAM! You have Home Care Evolution Conference. This is designed so that the Executive Director, Sales Manager, or Business Owner can learn everything Steve “The Hurricane” has acquired through the last 17 years of sales and marketing all in one 8 hour day. Its held regionally and space is limited, so act now, register today! For more information go to www.homecareevolution/conference

Industry
Education & Training
Company Size
11-50 employees
Headquarters
Manalapan, NJ
Year Founded
2012
Social Media