Job Description

Become a part of our caring community

The Care Management Support Assistant 2 contributes to administration of care management. You will provide non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness.

The Care Management Support Assistant will guide members/families toward, and facilitate, interaction with community resources appropriate for the care and wellbeing of members such as housing, food stamps and other community assistance available.

Use your skills to make an impact

Required Travel to Different Locations:

Conviva Little Havana - 2 days a week

Conviva Plaza Linda (Westchester)- 2 days a week

Conviva East Westchester - 1 day a week

Essential Functions:

• Increase and maintain Dual Eligible membership in by utilizing appropriate reporting tools.
• Assist patients with applying for additional services available through Department of Children and Families (DCF) such as Food stamps, government phones, and housing.
• Addresses and documents inquiries pertaining to renewals or any new submissions by following department process and (DCF) guidelines.
• Facilitate guidance / application for assistance available through government programs that patient could qualify for.
• Follow up on case status.
• Serves as an advocate and educator to applicants in need of assistance of services provided by DCF.
• Comply with all HIPPA and rules and regulations.
• Provide weekly and monthly report to direct supervisor.

Required Qualifications:

• Fully bilingual English and Spanish
• Knowledge of Microsoft Word, Excel and Outlook
• Able to learn and manage basic reporting tools
• Administration support experience in a healthcare industry
• Strong customer service skills
• Detail oriented
• Must be willing to travel locally to multiple Conviva centers.
• Effective communication skills: both written and verbal.
• Ability to multi-task, prioritize and manage time effectively.
• Effective time management skills.

Preferred Qualifications:

• Experience working with DCF.
• Experience resourcing assistance programs to help low-income households and/or better the lives of others.
• Social services or case management experience

Additional Information:

Working Hours: Monday – Friday 8:00 to 5:00

This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Alert:

Humana values personal identify protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$39,000 - $49,400 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana’s Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.