Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Care Management Associate initiates contact with members within three days of discharge from a hospital or facility. This person ensures outreach is focused on discharge planning and scheduling follow-up visits with the member’s assigned Primary Care Physician ( PCP).

In this role, you will:

• Apply critical thinking and clinical judgment to support the case management process.
• Collaborate with internal teams and external providers to facilitate appropriate healthcare outcomes.
• Use care management tools and resources to educate and support members.
• Promote and support the quality administration of healthcare services.
• Ensure that all actions align with organizational standards and regulatory requirements.

Required Qualifications

• 1-2 years of experience as a medical assistant, office assistant, or adjacent role.
• 1-2 years of experience in a call center environment.
• Must reside in Arizona.
  

Preferred Qualifications

• Experience working in managed care.
• Effective communication, telephonic, and organization skills.
• Familiarity with basic medical terminology and concepts used in care management.
• Strong customer service skills to coordinate service delivery, including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members.
• Computer literacy to navigate through internal/external computer systems, including Microsoft Excel and Microsoft Word.

Education

• High school diploma or GED.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments

We anticipate the application window for this opening will close on: 06/03/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.