Job Description

The responsibilities of this job include, but are not limited to the following:

• Assisting Nurse Care Managers (NCMs) by facilitating outside specialty referrals, scheduling diagnostic testing, or aiding in collaborative care efforts as directed.
• Coordinating external clinical resources efficiently according to NCM directives and care plans using the resources available.
• Collaborating with department leadership to support and improve the effectiveness and efficiency of the NCM/Value-Based Care (VBC) workflow process.
• Understanding the electronic medical record system, NCM module, and any relevant payer-specific systems.
• Developing and maintaining strong relationships with patients, Patient First providers, ancillary staff, and external clinical support resources to ensure continuity of care.
• Conducting telephonic outreach to patients by relaying scheduled appointment details or other telephonic advice per Patient First and VBC-specific instructions.
• Assisting patients with appointment scheduling; conducting follow-ups with patients to ensure compliance with recommendations and follow-up appointments as needed.
• Coordinating any necessary patient information to support specialist appointments and transitions of care between in-patient, specialty, and primary care settings. This may include obtaining patient demographics, medical records, and/or outside reports.
• Communicating necessary patient updates, escalating any clinical needs or questions, and ensuring an effective handoff has been made to the assigned NCM.
• Facilitating the transfer of all urgent and emergent calls to a NCM, the Quality Improvement Project Director, or Clinical Director, VBC.
• Assisting with maintaining developed lists of medical and community resources available to patients and maintaining collegial relations with frequently-used organizations.
• Fostering positive relationships with and effective communication between Patient First, consulting providers, hospitals, and other frequently-used healthcare resources.
• Assisting with the day-to-day operations and administrative needs of the NCM department.
• Completing assigned checklists within the assigned shift.
• Receiving and storing supplies, as well as restocking the NCM area as needed.
• Attending staff meetings as scheduled by the VBC Nursing Care Manager.
• Handling NCM requests in a timely manner.
• Maintaining complete confidentiality in accordance with the organization and HIPAA.
• Operating and maintaining office equipment as trained.

Minimum education and professional requirements include, but are not limited to, the following:

• Must be eighteen years of age or older.
• Associate degree preferred with at least 1 year of experience in a medical setting. Previous clinical experience (e.g., as a Medical Assistant) is preferred. Previous clinical experience within a Patient First center is highly preferred.
• Experience in scheduling appointments with multiple providers, including diagnostic testing.
• Ability to work in a team-oriented environment and be highly organized.
• Ability to work and communicate effectively with all levels of administrative and professional personnel.
• Exceptional oral, written, and telephonic communication skills.
• Self-disciplined, self-directed, motivated, energetic, passionate, and innovative.
• Must be able to sit, stand, and walk for long periods of time.

Salary Range: $18.00 - $23.00, depending on experience.

Benefits and Other Compensation:

• Health, Dental and Vision insurance for employees and dependents
• Disability, Life and Long Term care insurance
• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)
• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank
• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked
• Discounted medical treatment at any Patient First location for employees and immediate family
• Bonuses include:
• Recruitment Bonus