Job Description

🌟 We’re Hiring: Care Liaison Advisor

Epsom Hospital (5 days per week on-site)
6-Month Fixed-Term Contract, Part-Time 22 hours per week
Monday to Friday, 10:00am – 2:30pm, with weekend work on a rota basis
£26,000 per annum (pro rata)

Do you thrive on building relationships and delivering exceptional customer care? We're looking for a Care Liaison Advisor to join our team and collaborate with hospital discharge teams and care homes to source the best care packages for our patients.

Part of Acacium Group, Xyla is an integrated healthcare solution that improves people’s lives and alleviates the demands of the UK healthcare system. Our services help people avoid hospital or accelerate them safely through it, with specialist support in their community or homes whenever needed.

💡 About the Role

In this role, you will:

• Source both short and long-term packages of care for patients, working towards a quick, safe and correct discharge plan.

• Effectively communicate with care homes, care agencies, healthcare professionals and the patients and their families.

• Share updates with all relevant stakeholders to ensure the successful delivery of a high-quality services whilst ensuring discharge happens within set timescales.

• Entering data onto the system and dealing with patient records.

This is a role where your communication skills will make a real different.

🎯 What You’ll Bring

• The ability to support customers in a sensitive and empathetic way.

• Excellent problem solving skills and the ability to remain calm in high pressured situations.

• A passion for delivering exceptional customer care.

🌍 Why Join Us?

• Your work will directly shape decisions that improve our services.

• You’ll help us maximise value by ensuring data quality.

• You’ll be part of a supportive team where new ideas are welcomed.

• You’ll have opportunities to learn, grow, and develop your skills.

✨Your Benefits

• Pensions scheme, free mortgage broker service & life assurance

• Wellbeing Benefits. Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops

• Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance

• Discounts. Shopping, lifestyle & cinema discounts

📚 Experience We’re Looking For

• Strong administration and data entry experience, working with Microsoft Packages.

• Customer service experience, dealing with a large volume of calls.

• Experience working in a fast-paced environment.

If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.

🧩 Inclusion & Accessibility

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

#INDENT2022