Job Description

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

ANZ Business & Private Bank is a growing and exciting place at ANZ that is critical to our purpose of Helping People and Communities Thrive. Our aspiration is to be the best bank for business owners to start, grow and run in Australia by offering a comprehensive range of products and offerings.

About the Role

As a Care for Customer Specialist, your core responsibility is sales, relationship building, and business growth. You will conduct in‑depth reviews of each customer’s business and banking needs, focusing on identifying opportunities to strengthen the partnership and position ANZ as their main financial institution. A major part of the role includes opening business accounts for both new‑to‑bank and existing customers to support their ongoing transactional needs. You will also be responsible for timely actioning of leads and customer requests to action and deliver an exceptional customer experience.

You will also drive customer activation and engagement through quality onboarding conversations and timely 12-month check‑ins. By uncovering cross‑sell opportunities and educating customers on ANZ’s business and digital solutions, you will build confidence, deepen relationships, and win more of the customer’s business.

Role Type: Permanent
Role Location: 833 Collins Street, Docklands VIC 3008
Work Hours: Full Time (40 Hours/Week)

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

• Genuine passion for helping business owners start up, grow and run their business
• Strong customer focus and understanding customer needs and ability to complete requests/solution implementation end to end
• Ideally have a proven track record demonstrating excellent results working on KPIs/targets
• Phone-based customer service experience and financial services exposure are ideal, but not required
• Understanding of small business & commercial markets would be highly regarded

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers You can apply for this role by visiting ANZ Careers and searching for reference number 113237 .

Recruiter

Manish Arora , Manish.Arora2@anz.com

Hiring Manager

Jess Centorame

Job Posting End Date

20/04/2026 , 11.59pm, (Melbourne Australia)