Job Description

Care Enquiry Advisor

Worcester

£28,646.80 per annum (rising to £30,175.60 after 12 months)

35 hours per week

Why join the Care Enquiry Hub team?

We're proudly Investors in People Gold accredited and not-for-profit, which means every penny we make goes straight back into our people and our homes. Whether you’ve already found your calling or you’re still discovering it, we’ll support you every step of the way. From your first day to your dream role, we’ll help you get there

We have the opportunity to make a difference to our enquirers’ lives right at their first contact with us. Experience has taught us that the very first phone call to a care home can be a scary, emotional and often guilt-riddled experience for the enquirer who is calling on behalf of their loved one. Being a part of the Care Enquiry Hub is your opportunity to be at the very forefront of an individual’s care journey and to set the scene ready for the excellent care families will receive in the homes when they join us.

You’ll be helping to shape the way we answer and manage new enquiries into our homes. If you’re interested in working together with our homes to provide a comforting and professional first line response and you really believe in Sanctuary Care’s vision to enrich lives, we’d like to hear from you.

When you join Sanctuary Care, you’re joining an award-winning team where colleagues and residents truly matter. We’re proud winners of the 2025 Nursing Times Award for Care of Older People and the 2025 Care Home Awards Best for Training and Development, and Outstanding Larger Care Home Group.

Here’s some more detail…….

Have excellent interpersonal skills, including empathy when communicating with people who are looking for care for their loved ones

• Be an essential part of Sanctuary Care Sales and Marketing team providing outstanding customer service, with detailed knowledge of our care homes

You will be based in Sanctuary Care’s head office in Worcester. However, occasional visits to our care homes will be required to have a full understanding of the service we provide.

Your Role

Speaking with customers both on the phone and online, with the objective of booking enquirers to visit the homes

• Following up enquiries with both customers and Sanctuary Care homes
• Ensuring the enquiries system is up to date
• Improving the marketing and sales process in Sanctuary Care
• Using your own initiative as well as seamlessly working in a team

Your Rewards:

Your rewards

You deserve more than the basics. That’s why, alongside 25 days’ annual leave pro rata (rising to 30, including bank holidays), occupational sick pay linked to length of service, and a pension matched up to 7%, we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements, paid volunteering days, and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Ready to start an inspiring career journey with us? Apply today and join us in leading the way in care.Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-care.co.uk/jobs or follow us on socials.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.

• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.

• Internal candidates should apply via their internal careers account.

• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.