Care Coordinator - USFTG UMSA Quality and Safety - (260004AG)
The Care Coordinator educates patients about their conditions, supports them through care and treatment plans, and ensures they are connected with the appropriate healthcare professionals and services. This role assists with patient outreach, referral coordination, and care transitions while working collaboratively with providers, payers, and internal teams. The Care Coordinator documents patient information using health databases, monitors quality performance trends, and helps prevent outstanding balances through accurate communication. This position contributes to coordinated, efficient, and patient-centered care across the continuum.Essential Functions: Inform and educate patients about their health conditions, treatment plans, and care expectations.Coordinate patient care by ensuring they are connected with appropriate providers, services, and follow‑up appointments.Participate in payer group meetings to support gap closures through patient outreach, scheduling, and follow‑up.Utilize health databases to document notes, review accounts, and communicate with necessary parties regarding patient needs.Monitor and maintain quality performance reports to track trends and support department goals.Assist patients with treatment plans by communicating with healthcare professionals to obtain referrals and coordinate care transitions.Coordinate home care services and durable medical equipment (DME) needs for patients as ordered.Support transitions of care by ensuring accurate communication and smooth handoff between care settings.Maintain clear, accurate, and timely documentation to support quality, compliance, and continuity of care.Completes other duties as assigned
Education QualificationsTechnical Program Allied HealthLicenses and CertificationsCertified Medical AssistantExperience Qualifications3 months of healthcare experience or care coordination experience required.Skills and AbilitiesKnowledge of care coordination principles, including treatment planning, referrals, and transitions of care.Strong communication and interpersonal skills to educate patients, coordinate with providers, and collaborate with payer groups.Proficiency in electronic health databases and documentation systems to update notes, review accounts, and communicate patient information accurately.Ability to analyze quality trends, maintain reports, and identify gaps in care or quality measures.Strong organizational and multitasking skills, with the ability to handle outreach, scheduling, and follow‑through across multiple cases.Problem‑solving skills and attention to detail to prevent outstanding patient balances and ensure proper coordination of services such as home care and DME.
: Tampa
TGH Main Campus
1 Tampa General Circle
Tampa 33601
Eligible for Remote Work: On Site
: Case Management
: Academic Medical Group Inc
: Full-time
Scheduled Days: Monday, Tuesday, Wednesday, Thursday, Friday
: Day Job
: On Site
Shift Hours: 8:00 am - 5:00 pm
: 19.57
: Oct 22, 2026, 6:43:03 PM
Tampa General is a private not-for-profit hospital and one of the most comprehensive medical facilities in West Central Florida serving a dozen counties with a population in excess of 4 million. As one of the largest hospitals in Florida, Tampa General is licensed for 982 beds, and with over 15,000 team members, is one of the region’s largest employers.
Consistently recognized for world-class care, Tampa General Hospital is ranked as the #1 hospital in Tampa Bay by U.S. News & World Report for 2024-25 and is nationally ranked as among the top 50 hospitals in the nation in eight specialties. Additionally, Tampa General was ranked as “high performing,” or among the top 10% of hospitals in the nation, in five more specialties along with 12 procedures and conditions.
TGH partners with the USF Health Morsani College of Medicine to pioneer breakthrough treatments, conduct game-changing clinical research and train the next generation of health care professionals. TGH is the region's only academic health system, having been affiliated with the USF Health Morsani College of Medicine since the school was created in the early 1970s.
TGH is the area’s only Level I trauma center and one of two ABA-verified Adult & Pediatric burn centers in Florida. With five medical helicopters, we are able to transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. The hospital is home to the leading organ transplant center in the country, having performed more than 14,000 adult solid organ transplants, including the state’s first successful heart transplant in 1985. Tampa General Hospital is committed to serving all residents of West Central Florida. We provide comprehensive health services, ranging from wellness and primary care to the most complex specialty care and post-acute services.
