Job Description

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

The Care Coordinator Supervisor for Health Home is responsible to monitor the quality of service delivery for all enrolled members. Also, the incumbent has an overall responsibility and accountability for the direct management and supervision of the care coordinators, including administration, staff supervision and monitoring of care coordination services, completing specific audit reviews and maintain the quality of the member record.

Responsibilities

• Trains and supervises care coordinators and provides consultation, advice and guidance.

• Ensures program staff complete required, appropriate and needed training.
• Monitors and assures quality service provision and ensures that the members’ needs are met through review of monthly notes, care plans or plan of care, case review presentation, and incident report reviews.
• Assigns and manages Care Coordinator’s caseloads.
• Commits to a respectful, just, and supportive environment for individuals and coworkers aligning with the company’s commitment to diversity, equity, and inclusion.
• Reviews and Processes Incident Reports/Events and ensures appropriate intervention and follow-up.
• Reviews/approves timesheets and monitors mileage and metro cards for program staff.
• Provides direct clinical services to people receiving services, as needed.
• Reviews assessments, encounter notes and reassessments, consent forms, and any care coordination documents that require a supervisor’s approval
• Reviews service documentation to ensure regulatory standards are met.
• Oversees process of Person-Centered Planning.
• Oversees maintenance of individual program individuals’ files and program records
• Ensures compliance with LHH, CMA and DOH standards and procedures.
• Participates in any committees as requested by supervisor.
• Demonstrates understanding and proficiency with electronic health records.
• Ensure that services provided are quality driven, and culturally appropriate.
• Other related duties, as may be assigned by the General Manager or Associate Director of Care Coordination.

Qualifications

• • Bachelor’s degree with 2 years relevant experience OR a Licensed Registered Nurse with 2 years relevant experience OR A Master’s degree in Social Work, Human Services, Public Administration with 1-year relevant experience.
  • One (1) year of supervisory care coordination and case management experience.
  • Must attend Care Coordination CORE Training within the first six months of employment.
  • Must attend CMA and LHH required trainings within first two years of employment.

  Job Requirements:

  • Demonstrates ability to learn new things in stated time-frame
  • Motivational in a positive team environment
  • Strong organizational and interpersonal skills
  • Excellent time management skills and ability to multi-task
  • Familiarity with Electronic Medical Records (E-Clinical Works, FCM Preferred).
  • Bilingual Spanish preferred

  $24.00-$26.00 an hour

Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.