Benefits:
Position Title: Care Coordinator
Reports To: Administrator/Operations Director
Location: Rockville
Employment Type: Part-Time
The Care Coordinator is a key member of our home care team, responsible for ensuring smooth daily operations, caregiver support, and client satisfaction. This role blends scheduling, sales, and caregiver training to support agency growth and provide exceptional care. The ideal candidate is organized, compassionate, and motivated to build strong relationships with caregivers, clients, and referral partners.
Key Responsibilities:
Scheduling & Operations
Coordinate caregiver schedules to ensure client needs are met.
Respond to caregiver call-outs and reassign shifts quickly.
Maintain scheduling software and ensure accurate documentation.
Communicate with families and caregivers regarding schedule updates.
Sales & Business Development
Conduct community outreach to referral partners, hospitals, senior centers, and other organizations.
Follow up on leads and inquiries, converting them into active clients.
Attend networking events and represent the agency professionally.
Assist in meeting monthly sales and referral goals.
Caregiver Recruitment & Training
Support hiring by conducting interviews and assisting with onboarding.
Deliver caregiver orientation and ongoing training sessions.
Provide coaching and performance feedback to caregivers.
Ensure all staff comply with state regulations and agency policies.
Client & Caregiver Relations
Perform follow-up calls and check-ins to ensure client satisfaction.
Build strong relationships with caregivers to increase retention.
Address concerns from clients and caregivers promptly.
Qualifications
Previous experience in home care, healthcare, or scheduling strongly preferred.
Strong interpersonal and communication skills; able to connect with diverse groups of people.
Sales or community outreach experience a plus.
Ability to multi-task, prioritize, and work under pressure.
Comfortable with technology and scheduling software.
Training or leadership experience preferred.
Skills & Attributes
Highly organized and detail-oriented.
Problem-solver with the ability to think quickly.
Strong relationship-building skills.
Goal-driven with an interest in both operations and sales growth.
Compassionate and committed to improving client quality of life.
Compensation & Benefits
Competitive salary with performance-based bonuses.
Opportunities for professional growth within the agency.
Paid training and ongoing development.
Compensation: $20.00 per hour
Professional caregivers go by many names: homemakers, home care aides, home health aides, certified nursing assistants, personal care assistants, direct care workers. No matter the name, what they all have in common is a calling to care for people in the comfort of their own homes.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.
We offer a variety of services for Home Care agencies, on how to improve closing ratios, develop referral sources and sales accounts, master network marketing, leveraging volunteering for business, qualifying accounts, and how to create power partners for business.
This is done through:
Coaching - this is where we will act as your sales director and guide either the business own and/or sales rep on what they need to do to develop accounts and drive revenue.
Professional Development Seminars - if your business has multiple sales reps and business has been lagging, perhaps a professional development day is what you need. We will customize a seminar for your exact product and industry and come in for either a 2 hour or 8 hour seminar. contact us for pricing as it's per person.
Key Note Speaker - Having a conference and looking for expert presenters? We got you covered. At Hurricane Marketing Enterprises we have a variety of topics that can be presented at your event. Educational topics for Marketing and Selling such as “The 5 Steps to Breaking In To New Accounts”, “The Art Of Closing”, “Creating Power Partners”, or “How To Leverage Volunteering For Business”. Motivational Wind Up messages such as “Risk Being The Fool!” or “The 5 Wellnesses”. We have spoken at numerous Colleges, Universities, Support Groups, Networking Events, and more. We guarantee we will “WOO” your audience.
Home Care Evolution Conference - Take all the services you see above. Put them together in one non-stop, high-speed, action packed day and BAM! You have Home Care Evolution Conference. This is designed so that the Executive Director, Sales Manager, or Business Owner can learn everything Steve “The Hurricane” has acquired through the last 17 years of sales and marketing all in one 8 hour day. Its held regionally and space is limited, so act now, register today! For more information go to www.homecareevolution/conference
