Job Description

Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community!

At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program, Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives.

We are growing our Enhanced Care Management (ECM) program at Elica! ECM is a key part of CalAIM’s new statewide Medi-Cal benefit available to select “Populations of Focus" with complex needs and who are facing difficult life and health circumstances. This program is focused on breaking down the traditional walls of health care – extending beyond hospitals and health care settings into communities. ECM will address clinical and non-clinical needs of the highest-need enrollees through intensive coordination of health and health-related services and will meet beneficiaries wherever they are – on the street, in a shelter, in their doctor's office, or at home.

WHAT YOU'LL DO

Care Coordinators assist patients to receive timely and effective care from Elica’s internal providers as well as referrals to community resources outside of Elica. The ultimate goal is well-coordinated care and optimal clinical outcomes. Care Coordinators work with patients individually and within a team environment to achieve these goals and because of their

education & skills, are best able to educate patients as to the health benefits of coordinated care.

BENEFITS:

• Retirement Savings Made Easy: Enjoy a 403(b) retirement plan with up to 4% employer matching and 100% immediate vesting—start building your future from day one!
• Comprehensive Healthcare Options: Choose from two Anthem Blue Cross PPO plans for medical, plus dental and vision coverage for you and your family.
• Employer-Funded HRA: Our Health Reimbursement Arrangement helps cover out-of-pocket medical costs, giving you peace of mind.
• Flexible Spending Accounts: Take advantage of two FSA options: Health Care FSA and Dependent Care FSA, tailored to suit your needs.
• Security for the Unexpected: We provide company-paid basic Life and AD&D Insurance, with options to enhance coverage.
• Enhanced Protection: Explore additional benefits like Hospital Indemnity, Critical Illness, and Accident Insurance, plus ID Theft Protection and Pet Insurance
• Time to Recharge: Enjoy accrued paid time off, paid holidays, and Employee Assistance Plan (EAP) access, which includes counseling, financial, and legal services, along with a vast library of online resources.
• Invest in Yourself: Benefit from our Tuition Reimbursement Program for ongoing education and growth, plus CME/CEU and license reimbursements for eligible roles.

This is more than just a benefits package—it’s a commitment to your health, well-being, and professional success!

Learn more about Elica’s services and mission at our website or check us out on Facebook

Requirements

The successful candidate will be willing and able to:

• Patient Coordination: Manage and coordinate patient care activities, ensuring effective communication between patients, healthcare providers, and external agencies. Maintain patient caseloads of 60-200; daily caseload of 12-16 cases/patients per day.
• Patient Education: Provide patients and their families with education regarding their health conditions, treatment plans, and available resources.
• Scheduling and Follow-Up: Assist patients in scheduling appointments, follow-up visits, and referrals to specialists, ensuring continuity of care.
• Bilingual Communication: Utilize bilingual skills (Russian Preferred) to effectively communicate with a diverse patient population, ensuring that language barriers do not hinder the delivery of care.
• Documentation: Maintain accurate and up-to-date patient records, including care plans, progress notes, and communication logs at EPIC.
• Resource Coordination: Connect patients with community resources, social services, and support programs to address social determinants of health.
• Care Plan Development: Collaborate with healthcare providers to develop and implement individualized care plans tailored to each patient's needs.
• Team Collaboration: Work closely with other members of the healthcare team to ensure a multidisciplinary approach to patient care.
• Quality Improvement: Participate in quality improvement initiatives aimed at enhancing patient care and service delivery.
• Compliance and Confidentiality: Adhere to all organizational policies, procedures, and regulations, including patient confidentiality and HIPAA compliance.
• Other tasks related to the work of the social care department.

The Successful candidate must have:

• Associate's or Bachelor's degree in Healthcare Administration, Nursing, Social Work, or a related field preferred.
• Minimum of 2 years of experience in healthcare, preferably in care coordination or patient navigation in the Sacramento, Yolo, or Placer counties.
• EHR Experience: Experience working with EPIC electronic health record (EHR) system is preferred.
• Experience working with diverse patient populations, including non-English speaking individuals.
• Multilingual Russian and Farsi/Dari are highly preferred.
• Excellent verbal and written communication skills in English.
• Proficiency in using EPIC EHR for patient documentation, scheduling, and coordination of care.
• Basic computer skills, including familiarity with Microsoft Office Suite (Word, Excel, Google Spaces).

Essential Skills/Abilities

• Strong interpersonal skills with the ability to build rapport with patients, families, and healthcare team members.
• Ability to work effectively in a multidisciplinary team environment.
• Excellent organizational and time-management skills, with the ability to manage multiple tasks and priorities efficiently.
• Attention to detail and accuracy in maintaining patient records and documentation.
• Understanding of healthcare systems, community resources, and social determinants of health.
• Knowledge of patient advocacy and care planning principles.
• Ability to assess patient needs, identify potential barriers to care, and develop effective solutions.
• Familiarity with healthcare regulations, including HIPAA, and commitment to maintaining patient confidentiality.
• Ability to adapt to changes in a fast-paced healthcare environment and support continuous quality improvement initiative

Additional Requirements:

• Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.

Physical Requirements and Work Environment:

The work environment is office, clinic and field based administering program education and Care Coordination to Adults, Children and Youth and recent immigrants. Work environment includes office, clinic, field work. Employees are to adhere to field visit policies, including, but not limited to being accompanied by a colleague while working with clients in a not public setting. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk; use hands to finger, handle, or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment can range from quiet to moderately loud; the incumbent must be able to focus in an environment with many distractions.

The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bio-hazardous materials (bodily fluids including blood and urine) and hazardous chemicals. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Elica Health Centers is a healthcare facility that adheres to the mandates issued by the California Department of Public Health including the recent orders regarding the COVID-19 vaccine. Medical and religious exemptions will be considered.

Compensation - Dependent Upon Experience

$25.00 - $30.00 an hour