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Care Coordinator (non-RN) - Care Connections101 Truman Medical Center
University Health Truman Medical CenterKansas City, Missouri
TMC Care Connection UHTMC
Full time
7:30AM - 4:00PM
40
Are you someone who loves helping people, staying organized, and making a difference every day? As a Care Coordinator, you'll be an essential part of our clinic team, serving as one of the first and most important points of contact for our patients. You'll help ensure every patient is prepared for their visit while partnering with nurses, physicians, and other healthcare professionals to create a seamless, positive care experience from start to finish.
If you're passionate about customer service, thrive in a fast-paced environment, and enjoy keeping things running smoothly, we'd love to meet you!
Maximize clinic schedules by coordinating same-day and future appointments while maintaining at least a 90% clinic utilization rate through proactive scheduling strategies and patient-focused planning.
Partner with clinical staff to adjust clinic operations and accommodate same-day or additional patient appointments as needed.
Schedule follow-up visits based on provider recommendations and patient acuity.
Coordinate appointments with other specialty clinics and provide patients with appointment details, laboratory orders, and other important information.
Schedule appointments for patients referred by outside facilities and organizations while maintaining accurate referral records and communicating referral information with the care team.
Verify and update patient contact information to ensure appointment reminders and important communications can be delivered electronically, by phone, or through other communication methods.
Track, collect, and maintain referral data.
Provide training and technical assistance as assigned.
Perform routine chart audits to ensure compliance and report findings to leadership.
Respond to medical record requests that support patient care coordination.
Answer incoming phone calls professionally, route calls appropriately, take accurate messages, and provide clear, helpful communication to patients and staff.
Welcome every patient and visitor with courtesy, compassion, and professionalism while creating a positive customer experience.
Deliver age-appropriate service that addresses each patient's physical, emotional, educational, and safety needs.
Support quality improvement initiatives, patient safety efforts, and a culture that values diversity and inclusion.
Maintain knowledge of applicable regulations, organizational policies, compliance requirements, and the Corporate Compliance Plan while participating in required education and compliance activities.
Consistently demonstrate honesty, integrity, professionalism, and compassion while supporting the organization's Mission, Vision, and Values.
Model exceptional customer service by:
Greeting guests within five feet.
Personally escorting guests when assistance is needed.
Taking pride in maintaining a welcoming environment.
Asking, "Anything else I can do for you?"
Ending every interaction with, "It's been my pleasure."
High school diploma or equivalent required.
At least one year of experience in a clerical or administrative role within a healthcare or customer service environment.
Computer keyboarding skills of 30 words per minute or greater and basic proficiency with Microsoft Office programs.
Excellent interpersonal, verbal, and written communication skills.
Ability to read, write, and speak English.
Demonstrated commitment to delivering exceptional customer service.
Every interaction matters. As a Care Coordinator, you'll help patients feel welcomed, informed, and supported throughout their healthcare journey while playing a key role in keeping the clinic running efficiently. Your organization, compassion, and teamwork will directly impact the patient experience and help our clinical teams deliver outstanding care every day.
University Health (UH) has all the things you expect from a great health system. With two acute care academic hospital locations, the largest, most comprehensive behavioral health program in the area, a long-term care facility and multiple primary care practices, UH provides the highest quality care – from routine screenings to the most complicated cases. We are the primary teaching hospital for the University of Missouri-Kansas City School of Medicine, so our doctors are academic specialists who teach tomorrow’s doctors the very latest updates.
University Health Truman Medical Center, our downtown campus, is one of the busiest Level One Trauma Center in the city. Providers offer the full range of services with specialties in chronic disease management, high risk pregnancy and sleep disorders along with the state-of-the art Richard and Annette Bloch Cancer Center.
University Health 1, located at 2101 Charlotte Street is an outpatient care and day-surgery center, with sixteen clinics including Sabates Eye Center, Plastic Surgery, Hernia repair and Medical Imaging with Siemens 3D Mammography.
At University Health 2, 2211 Charlotte St, providers offer Primary and Women's Care.
In eastern Jackson County, University Health Lakewood Medical Center sits on 300 acres of beautiful wooded grounds. We are a community hospital providing the continuum of care— from emergency medicine to a nationally-certified orthopaedic joint replacement program — as well as The Family Birthplace, We have several family medical care centers and a radiology center, Medical Imaging Eastland, that provides the latest in technology and specialized breast cancer care.
Mission
University Health is an academic health center providing accessible, state-of-the-art quality healthcare to our community regardless of the ability to pay.
