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Care Coordinator (non-RN) - Care Connections101 Truman Medical Center
University Health Truman Medical CenterKansas City, Missouri
TMC Care Connection UHTMC
Full time
8:00AM - 4:30PM
40
Make a difference from the very first hello. As a Care Coordinator, you will be a key part of the Care Connection team and one of the primary points of contact for patients beginning and continuing their primary care journey. In this role, you will help create a welcoming, seamless, and supportive healthcare experience by guiding patients through appointments, answering questions, helping remove barriers to care, and partnering with both clinical and non clinical teams to ensure every patient feels supported every step of the way. If you enjoy helping others, thrive in a fast paced environment, and love creating positive patient experiences, we would love to meet you.
What You'll Be Doing
Serve as a central point of contact for coordination and oversight of primary care scheduling duties and responsibilities.
Use proper protocols to facilitate access to healthcare by reaching out to non established primary care patients, answering incoming calls, identifying patient needs, scheduling physician appointments, verifying insurance information, communicating policies and procedures, and placing reminder calls regarding appointments, prescriptions, and follow up care.
Act as a non clinical liaison and concierge for referred patients by responding to requests for information on services available within the organization and providing accurate and timely information.
Accurately track and manage data collection to demonstrate program outcomes and support operational goals.
Support the Care Connection Nurse Navigator and Care Connection team members to ensure continuity of care throughout the patient experience.
Build positive and professional relationships with patients, providers, and hospital staff with a strong focus on customer service and quality care.
Provide outreach and support to patients, including coordinating and promoting access to myUHealth, while collaborating with clinical and non clinical personnel to identify and eliminate barriers to care.
Promote quality improvement, staff and patient safety, and cultural diversity through daily operations and personal performance.
Provide service in a manner appropriate for the patient’s age and demonstrate the knowledge and skills necessary to meet physical, psychosocial, educational, and safety needs.
Maintain a courteous, professional, and helpful demeanor with patients, visitors, employees, medical staff members, and all individuals encountered while representing University Health.
Maintain current knowledge of applicable statutes, regulations, guidelines, and standards necessary to perform job duties in accordance with the Corporate Compliance Plan, Code of Conduct, and Compliance Policies and Procedures. Participate in required compliance activities and training.
Adapt to change, accept new assignments, and continuously seek ways to improve processes and patient experiences with enthusiasm and professionalism.
What You Bring (Requirements)
High School diploma or equivalent required.
At least one year of experience in a clerical, administrative, healthcare, or customer service setting required.
Must possess computer keyboarding skills of at least 30 words per minute and basic knowledge of Microsoft computer programs.
Excellent interpersonal and communication skills required.
Must be able to read and speak the English language.
Strong ability to provide exceptional customer service.
This is more than a scheduling and support position. It is an opportunity to be a trusted resource for patients and help make healthcare easier to navigate. Every interaction is a chance to create a positive experience, build meaningful connections, and help patients feel confident and cared for throughout their healthcare journey.
University Health (UH) has all the things you expect from a great health system. With two acute care academic hospital locations, the largest, most comprehensive behavioral health program in the area, a long-term care facility and multiple primary care practices, UH provides the highest quality care – from routine screenings to the most complicated cases. We are the primary teaching hospital for the University of Missouri-Kansas City School of Medicine, so our doctors are academic specialists who teach tomorrow’s doctors the very latest updates.
University Health Truman Medical Center, our downtown campus, is one of the busiest Level One Trauma Center in the city. Providers offer the full range of services with specialties in chronic disease management, high risk pregnancy and sleep disorders along with the state-of-the art Richard and Annette Bloch Cancer Center.
University Health 1, located at 2101 Charlotte Street is an outpatient care and day-surgery center, with sixteen clinics including Sabates Eye Center, Plastic Surgery, Hernia repair and Medical Imaging with Siemens 3D Mammography.
At University Health 2, 2211 Charlotte St, providers offer Primary and Women's Care.
In eastern Jackson County, University Health Lakewood Medical Center sits on 300 acres of beautiful wooded grounds. We are a community hospital providing the continuum of care— from emergency medicine to a nationally-certified orthopaedic joint replacement program — as well as The Family Birthplace, We have several family medical care centers and a radiology center, Medical Imaging Eastland, that provides the latest in technology and specialized breast cancer care.
Mission
University Health is an academic health center providing accessible, state-of-the-art quality healthcare to our community regardless of the ability to pay.
