Job Description

Care Coordinator I, Bilingual - Spanish (Glendale Child & Family Services)

This is a hybrid position based in Glendale, CA. You have the option to elect into a 9/80 flex work schedule.

The pay range for this role is between $21.38 - $24.59 per hour.

$7,500 sign-on bonus for external candidates.

Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.

As a bilingual Care Coordinator I, you will play a crucial role in providing comprehensive case management, mental health, and substance use services to individuals with a history of persistent mental illness and/or substance use. In this position, you will be responsible for offering personalized care and support to individuals within an integrated health care setting, helping them navigate and access necessary services to optimize their well-being and recovery.

Primary Duties

• Assists clients to locate, access and utilize a full range of health care services, community support groups and resources; establish and maintain housing; access mental and medical care, rehabilitation programs and drug/alcohol services; increase social contacts and engage in constructive activities.
• Assesses clients’ needs and functioning, presents cases in treatment team meetings and monitors progress as needed.
• Acts as client advocate interfacing with housing and support agencies including property owners, support groups, Social Security, Medicare/MediCal, etc.
• Develops and maintains rapport and cooperative relationships with community agencies for the benefit of the clients
• Provides individual/group supportive counseling and psycho-education to assist clients in coping with mental illness and/or substance use, promote recovery and develop self-sufficiency.
• Provides crisis intervention and facilitates conflict resolution among the program clients as needed; assists clients in problem-solving life situations.
• Interfaces with clinical and medical staff in coordinating client care
• Meets Agency client service expectations
• Monitors and maintains documentation of client services; ensures compliance with Agency, county, state and federal policies and procedures, standards and guidelines.
• Develops and maintains clinical skills through seminars, workshops, or other forms of continuing education/training related to individuals with a history of mental illness and/or substance use disorders.
• Attends and participates in Agency and program/team meetings, individual/group supervision, and related community Agency meetings as required/requested.
• Provides social rehabilitation services to clients and their families individually and/or group setting.
• Conducts outreach services to generate client referrals.
• Participates in community resource and/or health fairs.
• Provides parenting services to individuals, groups or the community at large.
• Assists with interpretation services for medical staff.

Position Requirements

• Fluency in required language for assigned program (Spanish).
• A minimum of two (2) years of related experience or a bachelor’s degree is required.
• Previous experience working in a social service/mental health environment, preferably with mental health and/or substance use clients.
• Current knowledge of all job specific skills including crisis intervention and multicultural and socio-economic issues, and documentation standards.
• Knowledge of Agency policies and procedures, HIPAA, policies and documentation guidelines, and county, state and federal regulations relating to service programs for individuals and families with a history of mental illness and/or substance use.
• Knowledgeable about and actively supports integrated mental health, physical health and substance use treatment for improving care for the whole person.
• Basic advocacy skills to include a holistic approach to integrated health care and case management.
• Skills to present ideas, information, and viewpoints clearly, both verbally and in writing.
• Able to efficiently use the personal computer to include Microsoft Office Suite and Electronic Health Record.
• Ability to utilize data, outcomes, experience and judgment to make effective business and therapeutic decisions.
• Demonstrate commitment to team objectives and Didi Hirsch mission.
• Adapt to changing needs by acquiring new skills and knowledge.
• Ability to travel in the community and/or between agency sites to provide services in a variety of settings, including outpatient and field based locations (home, school, etc.).
• Current California driver’s license, car insurance, and a driving record acceptable to the Agency’s insurance carrier.

Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Core Values

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.

Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.

Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.

Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.

Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.

Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

#LI-AM1 #LI-Hybrid