Job Description

Care Coordinator

Hybrid / Full Time / Portsmouth, NH

At Novocure, we’re working to extend the lives of patients battling some of the most aggressive cancers. Every role here contributes to that mission - and as a Care Coordinator I, you’ll be a dedicated point of contact for patients and caregivers, helping them feel informed, supported, and confident throughout their treatment journey.

ABOUT THE ROLE

We are seeking a compassionate, detail-oriented Care Coordinator I to support patients and caregivers through the practical aspects of treatment. In this patient-facing role, you will help coordinate device logistics, provide travel and technical support, place supply and equipment orders, and ensure timely, accurate documentation across company systems.

This is a full-time, non-exempt position reporting to the Manager, Care Center. The role may be fully remote for candidates who are not local to New Hampshire, or hybrid for candidates who live near our Portsmouth, NH office. Remote team members must be able to travel to Portsmouth or other company locations for initial onboarding and training, as well as occasional team events or additional training.

WHAT YOU’LL DO

• Serve as a dedicated contact for patients and caregivers, providing responsive support by phone and video.
• Complete inbound and outbound calls to help patients navigate treatment-related needs and next steps.
• Explain device logistics and provide travel and technical support throughout the patient treatment journey.
• Place supply and equipment orders and help ensure patients have the materials they need to begin and remain on treatment.
• Create a supportive experience that helps patients and caregivers feel valued, secure, and confident.
• Maintain accurate data entry and documentation in company-specific CRM and ERP platforms in accordance with standard operating procedures.
• Collaborate closely with Care Center leadership and team members to address patient needs and operational priorities.
• Provide occasional rotating on-call coverage outside normal business hours, including weekends and holidays, as needed.
• Participate in scheduled team meetings, company events, onboarding, and training activities.

ABOUT YOU

You are a thoughtful communicator who enjoys helping people and can balance empathy with accuracy and follow-through. You are comfortable speaking directly with patients and caregivers, handling multiple requests, documenting information carefully, and working within established processes in a regulated healthcare environment.

You bring a collaborative mindset, strong organizational skills, and a patient-forward approach to every interaction. You are comfortable learning new systems, asking questions when needed, and helping create a reliable, reassuring experience for patients and their caregivers

Minimum Qualifications

• 2-year college degree preferred
• Patient-facing healthcare experience preferred
• Working knowledge of Microsoft Excel, Word, and Outlook
• Understanding of Protected Health Information (PHI) and HIPAA Privacy and Security guidelines
• Ability to communicate clearly and professionally with patients, caregivers, and internal teams
• Ability to move equipment weighing up to 50 pounds

Preferred Qualifications:

• Basic knowledge of Medicare, managed care, third-party payers, and Medicaid
• Familiarity with the legal and regulatory environment applicable to healthcare and medical technology organizations, including relevant industry guidelines
• Ability to fluently speak and understand Spanish

HOW YOU’LL WORK

• Report to the Manager, Care Center and work closely with Care Center leadership and teammates
• Work remotely if not local to New Hampshire, or in a hybrid model if located near the Portsmouth, NH office
• Travel to Portsmouth, NH or other company locations for initial onboarding and training and approximately 1–2 times per year for additional training and/or team events
• Participate in a rotating on-call schedule when needed outside normal business hours, including weekends and holidays
• Operate in a patient-focused environment where empathy, reliability, documentation accuracy, and collaboration are essential

WHAT WE OFFER

This position may be eligible for compensation and benefits in accordance with Novocure’s applicable plans and policies.

ABOUT NOVOCURE:

Novocure is a company with a powerful mission, to extend the lives of people living with some of the most aggressive forms of cancer. Here your work will have a direct impact on patients and those who care about them. Join a team of passionate, collaborative people who support each other, challenge one another, and innovate together. Here, you’ll connect, grow, and make a real difference. We’re a company with the drive of a startup and the strength that comes with 25 years of success.

Novocure operates at a rare crossroad, where advanced medical technology converges with cutting-edge biotechnology. We are the only company to develop and commercialize Tumor Treating Fields (TTFields), a proprietary, groundbreaking therapy designed to disrupt cancer cell division. With us you will find a unique combination of laboratory research work alongside engineering development of advanced technologies. This fusion of disciplines positions us as true pioneers in oncology innovation, leading a new frontier in the treatment of aggressive cancers.

Our patient-forward values

– innovation

– focus

– drive

– courage

– trust

– empathy

Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Novocure is committed to providing an interview process that is inclusive of our applicant’s needs. If you are an individual with a disability and would like to request an accommodation, please email NovocureRecruitingEEO@novocure.com

If you're excited about this role, we encourage you to apply.