Job Description

South Bend Orthopaedics has an immediate job opening for a full-time Care Coordinator!

Responsible for scheduling of injections/test screening for ordered tests, MRI scans and minor procedures.

Essential Functions

• Responsible for customer service, accurate data entry and assisting with patient needs.
• Must comply with HIPAA confidentiality standards when accessing or communicating patient information.
• Greets patients and visitors in a polite, prompt, and helpful manner.
• Schedules tests’ appointments for patients; follows set protocols and asks MRI screening questions.
• Schedules follow-ups, test result appointments, etc.
• Answers questions from patients regarding tests to positively impact the care experience.
• Keeps good communication with all staff members.
• Maintains clean and orderly work area.
• Other duties as assigned by supervisor.

Skills and Abilities

• Ability to communicate clearly in person and on the phone to establish & maintain cooperative relationships with patients, families, physicians, staff.
• Ability to organize and prioritize tasks effectively.
• Navigate and comprehension of computer software systems in office setting, prefer 50wpm.
• Typing skill with professional data entry skills including grammar, spelling, and punctuation.
• Must be able to work alone and part of a team.

Physical/Mental Demands

• Work requires hand dexterity using office machines such as keyboards, calculators, phones, and faxes.
• Stooping and bending to reach files and supplies, mobility to complete errands.
• Sitting for up to 8 or more hours per day while doing computer input and responding to phone call questions.
• Must be able to work in front a computer and monitor for long periods.
• Requires use of computer equipment, fax, calculators, printers, and any other equipment found in an office setting.
• Ability to sit, walk, stand, use hands and fingers, reach with hands and arms to move files or office supplies.
• Ability to move office items like rims of paper, laptops, office supplies, etc.
• Ability to lift, push or pick up to 40 pounds.
• Able to mobilize to all SBO locations when needed.
• Environmental Working Conditions
• Office setting environment. Medium level of exposure to communicable illnesses like the flu.
• Work requiring moderate speed and high degree of accuracy.
• Manual dexterity using computer keyboard, calculator, fax and copy machine and any other equipment used in an office setting.

Standard Qualifications

Education:Medical background in scheduling is preferred

Experience:Minimum of one-year experience in medical practice setting, preferably in a health care setting. Knowledge of medical terminology and experience with medical software/office equipment desirable.

• Computer and typing skills with a high degree of accuracy.
• Experience with medical terminology is preferred.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Medical specialties:

• Orthopedics

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Medical scheduling: 1 year (Preferred)

Work Location: In person