Job Description

Client Care Coordinator - Front Range

Reports to: Clinical Director

Job Category: Hourly | Non-Exempt | Full-Time

Salary Range: $22.40-$25.76 per hour

Job Site: Foundry Front Range (Broomfield, CO)

Job Summary:

The Client Care Coordinator is responsible for the ongoing care of clients in treatment and developing continuing care plans and an effective post-treatment strategy in order to facilitate a smooth and safe transition for clients.

Education and Experience:

• Bachelor’s degree preferred, high school diploma or equivalent required.
• Two or more years proven experience with people and program management in clinical settings.
• Two years experience in substance abuse or mental health field preferred.
• Experience with EMR system preferred.

Required Skills/Abilities:

• CPR certification (must obtain during first 30 days).
• Strong relationship-building, communication, and active-listening skills.
• Ability to work effectively within a multidisciplinary team.
• Organized with strong time-management and documentation skills.
• Experience facilitating groups and leading client activities.
• Familiarity with 12-Step principles; trauma-informed care preferred.
• Ability to motivate and support clients in recovery.
• Professionalism, integrity, and strict confidentiality.
• Strong judgment, problem-solving, and collaboration skills.
• Knowledge of regulatory standards and guidelines, ex. HIPPA
• Familiar with Microsoft Office, Google Workspace, or similar platforms
• Valid, non-restricted Colorado driver’s license.

Duties/Responsibilities:

• Provide ongoing client support, assess needs, and identify barriers to care.
• Determine appropriate post-treatment programs considering clinical, financial, and family factors.
• Develop and communicate continuing care plans with clients and families.
• Provide or obtain clinical recommendations for discharge.
• Maintain knowledge of treatment structure and transitional resources.
• Schedule discharge logistics, appointments, transportation, and send discharge information.
• Manage client schedules and coordinate internal/external appointments.
• Collaborate with Admissions, Medical, Wellness, Family, and Clinical teams.
• Maintain consistent communication with clients, families, and the clinical team.
• Ensure accurate, timely documentation in compliance with regulatory standards.
• Ensure client safety, satisfaction, and adherence to policies and procedures.
• Identify and respond appropriately to emergencies.
• Coordinate with continuing care facilities, verify benefits, and track insurance review dates.
• Maintain confidentiality.
• Represent organizational mission and values with professional conduct.

Physical Requirements:

• Prolonged periods of sitting at a desk and working/typing on a computer.
• Sit, stand, walk, bend, reach, climb steps, hear, see, speak.
• Must be able to lift 15 pounds at times.
• Driving in all weather conditions.

Benefits & Perks:

Health and Wellness

• Medical, dental and vision insurance*
• Supplemental accident and hospital indemnity coverage*
• Voluntary Term Life insurance*
• Employee Assistance Program
• Monthly wellness reimbursement*

Financial

• Competitive salary
• Employee recognition and rewards programs
• Employee referral incentive program
• Employer-sponsored 401(k) plan

Work/Life Perks

• Professional growth and development
• Continuing education reimbursement
• Unlimited paid time off (exempt employees) + sick days
• Paid time off policy (non-exempt employees) + sick days
• Paid holidays (exempt) or ability to earn 1.5x base hourly rate (non-exempt)

*Full-time employees

This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Employer accepts applications on an ongoing basis.