Job Description
Job Location: Central - Phoenix, AZ 85012
Position Type: Full TimeEducation
Level: High School Diploma/GED
Travel Percentage: Up to 50%
Job Shift: Day Shift
Job Category: Behavioral Health/Social Work Terros Health is pleased to share an exciting and challenging opportunity for a Families FIRST - Care Coordinator / Outreach Specialist in Phoenix, AZ
Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than five decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.
The Families FIRST program at Terros Health assists families involved with the Department of Child Safety. Working as part of a team, the Care Coordinator will impact the lives of families trying to overcome the barrier of substance abuse to reach family reunification and self-sufficiency. This individual will work closely with DCS, the clinical team and other providers to coordinate and help families be successful in their DCS case plans. Part of their responsibility is to provide monthly meetings to assure that goals are being set and achieved. They will also empower families by providing resources and skills to show stability in their homes. The individual will need to be professional, friendly, a self-starter, organized, and compassionate.
Terros Health is hiring a Families FIRST - Care Coordinator in Phoenix, AZ
Location: Central Ave & Highland
Full-Time, Employed
Mon - Fri
Flexible to Work Evenings
Full Benefits, Including 401K, and Generous PTO/PST (4+ weeks/yr.)
Additional Language Differential Pay Available!
Under Terros Health’s policies and professional requirements, with oversight from clinical staff, the Outreach Specialist/Care Coordinator works closely with DCS, collaborative partners and other community resources to engage patients/residents in appropriate services, conduct outreach as needed, make referrals, and enhance independent living skills. This position reports to the AFF Care Coordinator Manager.
Essential Duties Include:
- Responsible for initial outreach for all minors and TAY patients referred to AFF. This includes having patients and/or guardians sign initial paperwork and schedule or coordinate scheduling of AFF assessment.
- Responsible for ongoing care coordination for TAY clients referred to AFF to include but not limited to:
- - Complete a Short-Term Service Plan within three days of assessment and upload it into Guardian.
- - Conduct a meeting or conference call with the Service Team (patient, family members, DCS worker, and other agencies providing services to the family) to discuss and finalize the Service Plan within 15 days of the comprehensive assessment.
- - Schedule and conduct a monthly Service Plan review with the Service Team to monitor progress, identify completed goals or significant changes, update the Service Plan quarterly and upload document into Guardian.
- - Upload required documents into Guardian within prescribed scope of work time frames.
- - Monitor the random alcohol and drug testing plan for assigned patients, per the AFF drug testing procedures. Coordinate with the Extended Foster Care Coach and/or DCS specialist on missed tests, positive tests, and communicate needed changes to the drug testing plan.
- - Provide concrete supportive services based on the needs of the young adult in achieving sobriety, including but not limited to car repair, housing assistance, utility assistance, clothing, food, phone, etc.
- - Conduct outreach and re-engagement activities as described in the AFF Program Manual prior to closing a case.
- - Complete required documentation in patient records that conforms to professional practice, state licensing regulations, and company procedures related to Progress Notes, with an expectation to meet production metrics.
- - Ability to drive to various locations throughout assigned territory to visit and provide services to patients.
Benefits & Wellness
- Multiple medical plans - including a no premium plan for employees and their families
- Multiple dental plans - including orthodontia
- Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
- 4 Weeks of paid time off in the first year
- Wellness program
- Pet Insurance
- Group life and disability insurance
- Employee Assistance Program for the Whole Family
- Personal and family mental and physical health access
- Professional growth & development - including scholarships, clinical supervision, and CEUs
- Tuition discounts with GCU and The University of Phoenix
- Working Advantage - Employee perks and discounts
- - Gym memberships
- - Car rentals
- - Flights, hotels, movies and more
- Bilingual pay differential
Qualifications
- Education:
- - An associate’s degree in human services or behavioral health Field, and at least three years of related experience including working with multi-problem families in the field of substance abuse, child welfare or behavioral health; or
- - A bachelor’s degree or higher in a behavioral health field.
- Knowledge in use of electronic health record. NexGen a plus.
- Knowledge of word processing systems, i.e., Microsoft Word, Access, and Excel. Ability to type 55 wpm.
- Ability to read and compose documents in a professional and technically correct manner.
- Must possess good communication skills and be able to work well with individuals and groups.
- Must demonstrate time management, organization, conflict resolution and judgment skills.
- Working knowledge of the child welfare/child safety system.
- Must have valid Arizona driver’s license, be 21 years of age with minimum 4 years driving experience, and meet requirements of Terros Health’s driving policy. This role is a driving position.
- Must be able to pass the Arizona Department of Child Safety Direct Service Central Registry Clearance without any disqualifying events.
- Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.
- Must pass a TB Test.
Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
