Job Description

We’re Hiring: Care Coordinator

Choices Homecare | Full-Time | £28,000 per annum

Are you an organised, proactive and compassionate professional with a passion for delivering high-quality, person-centred care? Choices Homecare is looking for a Care Coordinator to support our care team, oversee service quality and ensure our service users receive safe, reliable and consistent care.

This is a hands-on role combining field-based quality monitoring and staff support with office-based rota coordination. You’ll work closely with the Branch Manager/Registered Manager and Review & Assessment Coordinator to ensure care packages meet individual needs and care plans.

Salary: £28,000 per annum

Contract: Full-time

Working pattern: 3 days field-based and 2 days in the branch

Location: Bootle and surrounding areas, including Southport

On-call: Participation in the on-call rota is required

Driving: Full UK driving licence and access to a vehicle essential

The Role

Field-Based Quality & Staff Support – 3 Days per Week

• Carry out regular spot checks, observations and service user welfare visits.
• Conduct carer supervisions, competency assessments and probation reviews.
• Provide coaching, guidance and problem-solving support to care staff in the field.
• Ensure care follows person-centred care plans, risk assessments and organisational standards.
• Gather feedback from service users and families to support continuous improvement.
• Identify training needs, performance concerns and issues requiring escalation.
• Support the Review & Assessment Coordinator with field-based evidence gathering and quality monitoring.

Rostering & Service Delivery – 2 Days per Week

• Help create and maintain effective rotas to promote safe care and continuity.
• Match carers to service users based on skills, compatibility and location.
• Respond promptly to staff sickness, emergencies, new care packages and other changes.
• Work with the Review & Assessment Coordinator to ensure rotas reflect updated assessments and care plans.
• Maintain consistent staffing patterns to minimise disruption for service users.

Communication, Compliance & Coordination

• Act as a key contact for carers, service users, families and professionals.
• Communicate rota changes, expectations and service updates clearly and promptly.
• Support carers with guidance, problem-solving and escalation where necessary.
• Build strong working relationships across internal teams.
• Maintain accurate records of field visits, supervisions and quality checks.
• Ensure carers meet training, documentation and regulatory requirements.
• Report safeguarding concerns promptly and appropriately.
• Update digital systems in real time to reflect changes in service delivery.

On-Call Responsibilities

• Participate in on-call duties as per the rota, providing out-of-hours support and decision-making.
• Manage urgent rota changes, staff sickness and service user concerns.
• Maintain safe and effective service delivery outside office hours.

About You

Essential Requirements

• A full UK driving licence and access to a vehicle.
• Ability and willingness to travel throughout Bootle and surrounding areas, including Southport.
• Excellent organisational, time-management and communication skills.
• Confidence working independently in the field and making decisions.
• A person-centred approach and an understanding of the needs of vulnerable adults.
• Ability to manage competing priorities and work calmly under pressure.
• Confidence using digital care management and scheduling systems.
• Willingness to participate in the on-call rota.

Experience & Qualifications

• Previous experience in homecare coordination, scheduling or a similar role is preferred.
• Experience conducting spot checks, staff supervisions or quality audits is desirable.
• NVQ/QCF Level 3 in Health & Social Care, or working towards it, is desirable.
• Knowledge of CQC regulations and compliance requirements is desirable.

Key Attributes

You will be detail-oriented, solution-focused and calm under pressure, with strong problem-solving skills and professional communication. You’ll demonstrate person-centred thinking, effective teamwork and confident field leadership, ensuring accurate rotas, compliant documentation and decisions that put service users first.

What We Offer

• A supportive team environment with ongoing training and development.
• Opportunities for career progression within a growing organisation.
• Mileage allowance for field-based duties.
• Access to digital tools and systems to support effective working.

Join Choices Homecare

If you’re passionate about supporting care staff, maintaining high standards and making a positive difference to people’s lives, we’d love to hear from you.

Please note: This role is NOT eligible for visa sponsorship. Candidates must have a current and valid permission to work in the UK.

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