Job Description

Essential Responsibilities

• Coordinate daily, weekly, and ongoing schedules for Personal Care Aides (PCAs), Home Health Aides (HHAs), and other field staff.
• Match caregivers with client cases based on availability, qualifications, location, client needs, and agency requirements.
• Fill open shifts and address call-offs, cancellations, late arrivals, and other staffing changes.
• Communicate schedule changes to caregivers, clients, families, and appropriate agency departments.
• Maintain accurate scheduling information within the agency's scheduling or electronic health record system.
• Maintain awareness of caregiver availability and help maximize staffing coverage.
• Work collaboratively with Recruitment, Human Resources, Clinical, Coordination, and Operations departments.
• Participate in after-hours or on-call scheduling responsibilities when required.
• Provide professional and courteous customer service to clients, caregivers, families, and internal staff.
• Protect confidential client and employee information in accordance with agency policies and applicable regulations.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous experience in home care, healthcare scheduling, staffing, customer service, or a related field preferred.
• Experience working with PCAs, HHAs, caregivers, or home health staff preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently while also functioning effectively as part of a team.
• Proficiency with Microsoft Office and electronic scheduling or healthcare software.
• Ability to maintain confidentiality and handle sensitive information professionally.