Job Description

Responsive recruiter

Benefits:

• Training & development
• 401(k)
• Bonus based on performance
• Free food & snacks
• Health insurance
• Paid time off

Care Coordinator

Location: Lawrenceville, GA

Reports to: Director of Operations

Azalea Homecare is seeking an organized, dependable Care Coordinator to help manage client services, caregiver scheduling, staffing, and day-to-day communication. This role serves as a primary point of contact for clients, families, and caregivers and works closely with operations, nursing, recruiting, onboarding, and billing.

The ideal candidate communicates well, follows through, stays organized, and can manage multiple priorities in a fast-paced home care environment.

Responsibilities

Client & Family Coordination

• Serve as a primary point of contact for clients, families, and caregivers.
• Maintain regular communication regarding schedules, caregiver changes, concerns, and service needs.
• Complete weekly client check-ins by phone, email, or in person as appropriate.
• Follow client concerns through resolution and escalate significant service, safety, or staffing issues when needed.
• Ensure client preferences and care plan requirements are clearly communicated to caregivers.
• Coordinate client-to-caregiver introductions.

Scheduling & Staffing

• Create and maintain caregiver schedules based on client needs, caregiver availability, location, and agency requirements.
• Coordinate caregiver assignments, call-outs, vacations, schedule changes, and backup coverage.
• Respond quickly to same-day staffing issues and secure appropriate coverage.
• Help maintain a sufficient PRN caregiver pool for call-outs, new clients, and changing service needs.
• Communicate current and upcoming staffing needs to the Recruitment Specialist and Director of Operations.

Documentation & Coordination

• Maintain accurate client information, notes, schedules, and follow-up tasks in WellSky.
• Document important client and caregiver communication.
• Review assigned EVV issues, missing documentation, schedule discrepancies, and other service-related exceptions.
• Assist with new client starts and coordinate with nursing, scheduling, onboarding, billing, and management.
• Help track outstanding client documentation and service-related follow-up items.
• Assist with timesheet and payroll-related information as needed.

Recruitment & Onboarding Support

• Participate as part of the caregiver onboarding team.
• Assist the Recruitment Specialist with staffing needs and caregiver placement.
• Help place newly hired caregivers into available client schedules.

Team Accountability

• Attend daily and weekly team huddles focused on client care, staffing, new clients, outstanding issues, and process improvement.
• Maintain awareness of open shifts, upcoming client starts, unresolved client concerns, and staffing risks.
• Provide clear updates to the Director of Operations regarding outstanding items and next steps.
• Answer calls, emails, and other communications professionally and promptly.

Qualifications

• Previous experience in home care, healthcare scheduling, staffing, client services, or a related role expected.
• Strong communication and customer-service skills.
• Excellent organization, problem-solving, and follow-through.
• Ability to manage multiple clients, caregivers, schedules, and priorities.
• Comfortable using electronic scheduling and documentation systems.
• Experience with WellSky, EVV, Medicaid home care programs, or private-pay home care is a plus.

Flexible work from home options available.

Compensation: $23.00 - $25.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Azalea Homecare is a locally owned and operated private duty home care provider serving the Atlanta metro area and surrounding counties. Rooted in our belief of “our family caring for yours,” we are proud to be recognized for our commitment to quality and service, including being named Best of Georgia and Best of Gwinnett, reflecting the trust we’ve built within the communities we serve.

We specialize in providing personalized home care and care management for seniors and individuals with disabilities, offering services such as personal care, post-surgical support, Alzheimer’s and dementia care, assistance with daily activities, and more.

What sets us apart is our focus on building a strong, reliable team. We prioritize consistency in scheduling, clear communication, and creating an environment where our staff feels supported and set up for success. Our goal is to create a workplace where team members can grow, take ownership, and be part of a company that is actively scaling and improving.

At Azalea Homecare, you’re not just filling a role you’re helping shape how care is delivered, impacting the community and how the organization grows.

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.