Job Description

Jumpstart your career at Rehab Medical, one of the nation’s leading providers of custom advanced medical equipment and a winner of multiple awards! Headquartered in Indianapolis, Rehab Medical is looking for driven, positive individuals who are ready to grow with us. Join our team and become part of a company that values your impact and development as much as the lives we improve every day.

As we continue to expand our reach, we’re looking to add individuals embodying our core values, making a positive impact on the lives of others, and driving continuous personal and professional growth to our dynamic Rehab Medical team. Whether you’re supporting patients, working with teammates, or building your career, every day brings an opportunity to make a meaningful impact.

Why You Should Apply:

• We offer health, dental, and vision benefits plus HSA incentives
• 401 (k) match with personal finance seminars and one-on-one assistance
• Tuition Reimbursement
• Training and Orientation at our Headquarters in Indianapolis
• Mentorship Onboarding Program
• Employee Recognition Program
• Leadership Development Program
• Health and well-being initiatives through our Employee Assistance Program

For prompt communication, we encourage applicants to opt into texting during the application process.

The Position: We are looking for Care Coordinator to join our team!

Education and Experience:

• High School diploma

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Basic computer skills including but not limited to data entry, email, and internet
• Ability to communicate telephonically
• Ability to maintain confidentiality
• Excellent verbal and written communication skills
• Ability to work independently, be detail oriented and organized
• Ability to meet multiple competing deadlines
• Excellent customer service skills
• Meet attendance schedule with dependability and consistency

Overview:

The Care Coordinator position will report to the Care Coordination Manager. This position is responsible for placing outbound calls and fielding incoming calls regarding customer follow up surveys, pro-active customer contact, escalations, and customer success plan updates.

Below are some key functions and skills for this opportunity:

• Communication and follow up on all Internal Request Queues
• Contact with provider offices to follow up on patient requests
• Contact with patients to follow up on Internal Requests tickets
• Customer Contact to follow up and survey results
• Responds to email and phone calls within 24 hours
• Review and resolve service Sales Paperwork Tickets
• Communicates with Care Coordinators and other departments for resolution of tickets
• Mentoring of new employees entering the department
• Track internal request queues to ensure department metrics are met each month