Job Description

Grand Peaks is looking to hire a full time Care Coordinator to join our Idaho Falls Medical team. This role is a good fit for someone who enjoys working with patients, building relationships, and helping people navigate the healthcare system. You’ll help coordinate referrals, follow-up care, and services while helping patients understand their care and overcome barriers along the way.

Full-Time | Monday–Friday | 8:30 AM–4:30 PM | No Weekends | Pay: DOE

Job Duties:

• Coordinate care for patients with chronic conditions and complex or high risk healthcare needs.
• Serve as a point of contact for patients and families, helping them navigate healthcare services and address questions or concerns.
• Coordinate referrals, appointments, medical records, and communication between primary care providers, specialists, hospitals, and community resources.
• Follow up with patients after emergency department visits and hospitalizations to support timely follow up care.
• Help patients understand their care plans, medications, referrals, and health goals.
• Identify barriers to care and connect patients with resources such as transportation, prescription assistance, interpreters, financial support, and community services.
• Communicate with patients by phone and in person to provide education, answer questions, and monitor progress.
• Maintain accurate documentation in the electronic medical record.
• Work closely with providers and the healthcare team to support coordinated, high quality care.

Requirements

• 2+ years of experience working with patients with chronic conditions, families, or other high-need populations preferred.
• Previous care coordination or care management experience in a medical setting is preferred.
• Strong communication, organization, problem-solving, and follow-through skills.
• Ability to manage multiple priorities and work independently.
• Knowledge of medical terminology and electronic health records.
• A compassionate, respectful, and patient-centered approach to care.
• Bilingual in English and Spanish preferred but not required

At Grand Peaks, you’ll be part of a team that values the people we serve and the people who care for them. Full-time employees are eligible for medical, dental, and vision insurance, a 401(k) retirement plan, PTO, and paid holidays.

Please submit your resume and professional references.