Job Description

As part of the Care Team, the Care Coordinator is one of the first to interact with clients and caregivers, creating a caring culture with exceptional service. As a Care Coordinator, you are a key contributor to scheduling optimization and utilization of hours which leads to client satisfaction and safety. Supports company initiatives by adopting new approaches, practices, and processes to deliver standards of excellence and operational excellence on a consistent basis. The Care Coordinator will build strong relationships with caregivers to create a positive environment where caregivers feel valued and supported. You will also assist in the collaborative coordination of care to reduce waste and inefficiency. We are proud to be named a Great Place to Work Certified Company for 2023!

Essential Job Functions

• Maintain quality service by following Outreach Standard Operating Procedures to onboard new clients timely and ensure accuracy. This includes duties such as: accepts and coordinates referrals, client welcome calls, data entry into EHR (electronic health record), eligibility checks, and caregiver matching
• Communicate effectively with referral sources to correct any client registration or authorization issues
• Maintain clients’ EHR (electronic health record) by entering new information timely and accurately
• Address client concerns timely and with empathy
• Supports other members of the Care Team to provide the best customer service possible and creating an environment of trust and collaboration within the team
• Follow Outreach Standard Operating Procedures to recruit and onboard caregivers, acknowledging the importance and impact of every detail. This includes duties such as: recruiting, interviewing, new hire paperwork, conducting reference checks, and coordinating orientation and training with Care Managers
• Communicate with case managers, practitioners, and others as needed to facilitate client services and to ensure client continuity of care
• Assist in the direction and coordination of quality control in service delivery
• Monitor and manage caregiver master schedule(s)
• Assist in the overall flow of paperwork and ensure accuracy, completeness, and timeliness
• Assist with incoming and outgoing calls with kindness and professionalism
• Monitor proper usage of Electronic Visit Verification (EVV) Reason codes, enters client visits, and runs checks and balances prior to submitting to payroll
• Generate timesheets, ensures timely transmission to payroll, and reconciles billing
• Compute, records, and submits initial billing, conducts all necessary research on outstanding billings, and re-submits outstanding billings timely
• May reconcile A/R and A/P reports
• May generate reports for use by Administrator and Care Team
• Knows and follows Company policies and procedures with integrity
• Conducts all communications in an honest and professional manner
• Be a good steward of company resources, always striving to accomplish more with less and reduce fraud, waste, and abuse of funds
• Be a positive influence in our community by providing excellent care and support
• Respects clients by recognizing their rights; maintaining confidentiality and working tirelessly to earn and keep the trust of our clients
• Commitment to Outreach Health’s mission and core values
• Performs any other duties as assigned by the Supervisor

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required Skills, Education, Certification, License, and/or Experience

• High School Diploma or GED
• Demonstrate excellent organizational skills
• Demonstrate effective verbal and written communication skills, and ability to keep accurate records
• High attention to detail and a high degree of accuracy
• Demonstrate analytic skills when problem solving
• Proficient in MS Office Applications and ability to learn job specific software systems
• Be a positive leader, creating an environment of trust, and a culture where everyone feels valued
• Must be humble, teachable, and open-minded

Preferred Skills, Education, Certification, License, and/or Experience

• At least 2 years of relevant work experience
• Bilingual (English and Spanish)
• Experience with EHRs as well as tracking and monitoring Electronic Visit Verification (EVV)
• Local knowledge about and connections to community health care and social welfare resources are desirable

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance

Compliance

The Care Coordinator is required to fully comply with applicable healthcare laws and statues (local, state, and federal) and Outreach Health policies and procedures. Must respect clients by recognizing their rights; maintaining confidentiality and work tirelessly to earn and keep their trust. Each team member is expected to perform all duties and demonstrate behaviors and attitudes consistent with Outreach Health’s Mission Statement and Core Values.