Job Description

Benefits:

• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance

About Good Shepherd Community Clinic

At Good Shepherd Community Clinic, we believe care does not stop when a patient leaves the exam room.

It continues in the follow-up call.
It continues in closing care gaps.
It continues in making sure no one falls through the cracks.

We exist so that the working poor and others who lack access to healthcare can receive quality care and improved health outcomes. Our vision is simple and bold: To show the world what care should feel like.

The Heart of This Role

• The Care Coordinator is the bridge between a provider’s visit and a patient’s ongoing health.
• This role ensures patients stay connected to care, understand what comes next, and receive the preventive and follow-up services they need to stay healthy.
• Care Coordinators actively manage a provider’s patient panel, conduct outreach, close care gaps, and help patients navigate the healthcare system with clarity and confidence.
• This is not just a scheduling or outreach role.
• It is a relationship-based position that directly impacts quality outcomes, continuity of care, and whether patients remain engaged in their health.

What This Role Looks Like, Day to DayIn this role, CONNECTION means:

• You build trust through consistent, proactive outreach.
• You communicate clearly with patients about preventive care, follow-ups, and next steps.
• You help patients understand why appointments, screenings, and wellness visits matter.
• You meet patients where they are, even when barriers exist.

OWNERSHIP means:

• You actively manage an assigned provider’s patient panel.
• You identify and close gaps in care using reports and dashboards.
• You schedule and track preventive visits, chronic care follow-ups, and wellness visits.
• You document outreach accurately and consistently in the EHR.
• You escalate high-risk or complex patient needs to the RN Care Manager when appropriate.

Who Thrives HereThis role is a great fit for someone who:

• Enjoys proactive outreach and patient engagement
• Is organized, detail-oriented, and data-informed
• Communicates clearly and compassionately
• Believes follow-through is a form of care
• Feels comfortable working in a fast-paced, mission-driven environment

Why People Choose Good ShepherdPeople come to GSCC because they want their work to matter.

If you believe care continues beyond the visit,
If you want to help patients stay connected to their health,
If you believe outcomes improve when people feel supported,
We would love to meet you.
Compensation: $17.00 - $28.00 per hour

We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.

The Good Shepherd Community Clinic, Inc. has grown from the original Tuesday night volunteer clinic in a small rental house only treating 85 patients, to a full-time, comprehensive Community Health Center caring for more than 9,600 medical and dental patients. Today, our Vision is to "Show the world what care should feel like."