Job Description

Job Location: Saint Albans, VT 05478
Position Type: Full Time
Salary Range: $19.00 - $21.00 Hourly

Northwestern Counseling & Support Services, Inc. is seeking two compassionate, organized, and collaborative Care Coordinators – one to support our Outpatient Team and one in our Access Center. In these roles, you’ll be at the heart of helping individuals navigate services, build stability, and achieve their goals.
As a Care Coordinator, you’ll partner closely with individuals, families, and interdisciplinary teams to ensure care is thoughtful, connected, and driven by each person’s preferences. This is meaningful, relationship-based work for someone who thrives in a dynamic environment and believes in meeting people where they are.
Responsibilities include:
- Developing and maintaining individualized care plans in collaboration with clients and treatment teams
- Coordinating services across internal programs and community partners
- Supporting transitions of care, including hospital discharges and follow-up after crisis stabilization
- Monitoring progress and adjusting care plans as needs evolve
- Collaborating with individuals and their supports to identify preferences and develop crisis plans, including education on the National Suicide & Crisis Lifeline and local resources
- Assisting with Advance Directives, including psychiatric advance directives when appropriate
- Proactively following up with missed appointments and addressing barriers to engagement
- Tracking utilization data and contributing to quality improvement efforts
What We’re Looking For
- Person- and family-centered in their approach
- Highly organized and able to manage multiple priorities
- Comfortable collaborating across teams and with community partners
- Flexible and adaptable with scheduling and service delivery locations
- Professional, compassionate, and committed to supporting individuals with complex needs
At NCSS, we offer a comprehensive benefits package that includes perks such as medical and dental coverage, an employer-matched retirement plan, and educational support. Additionally, for those who qualify, this position provides an opportunity for $5,000 in student loan forgiveness upon the successful completion of your 6-month introductory period. We invite you to become a valued member of our team at NCSS, a 2025 Best Places to Work in Vermont!
EOE
Hiring rate is based on experience, education, and internal equity. Final compensation will be determined in accordance with NCSS policy and applicable laws.

QualificationsBachelor’s degree in social work, psychology, public health, or related field; or equivalent combination of related education, training and experience. 1–3 years of experience in community mental health or care coordination, preferred.