Right at Home Sefton are a premium quality homecare provider, supporting older people and vulnerable adults in their own homes, with the goal to keep them safe and happy at home.
If you are a reliable, organised Care Coordinator with a keen eye for detail, we would love to hear from you. You will have a wealth of experience of delivering in-home care and demonstrate excellent organisational and IT skills. This role will require a great deal of flexibility and you will need to have strong communication skills and be tactful and adaptable in all situations.
What you will receive:
· Competitive salary - Up to £28,000
· Be part of a "Good" rated service
· 20 Days holiday + Bank Holidays
· Award-winning training
· Private health benefits
· Pension scheme
· Clear career progression pathway
What you will be doing:
Participate in the out of hours on call rota to support the Care Assistants working in the community.
Cover any adhoc care visits in cases of absence and sickness
To produce consistent, fortnightly rosters and provide Care Assistant and Clients with rotas in a timely manner.
To answer the telephone promptly and professionally, dealing with any enquiries or queries
Ensure enquiries are recorded promptly and accurately
Ensure any changes to Client or Care Assistant needs and availability is communicated to all relevant parties quickly and effectively.
Ensure complaints and Care Assistant feedback and enquiries are logged promptly and accurately.
Work closely with the Recruitment Manager to highlight recruitment needs.
To record all new Care Assistants and Clients on the system as soon as they are received.
To identify and match the most suitable Care Assistants for each package.
Accurately monitor and record Care Assistant holiday, sickness and absences.
What you will need
Previous experience of working in homecare
Must have driving licence, own car and class 1 business insurance
Right to work full-time
Use of a scheduling / HR / recording system – desirable
Proficient in Microsoft Outlook/ Teams
Experience in customer facing roles
If you have experience as a Care Coordinator, Care Scheduler, Care Administrator or Field Care Supervisor we would love to hear from you.
Right at Home is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics.
What exactly does Right at Home UK do?
> Provides a premium quality service to adults and older people who require some assistance to live at home and enjoy their independence.
> Delivers highly personalised support that benefits the whole family, not just the individual Client. Our care teams offer companionship, social activity, support with diet, exercise and household management, as well as personal care and help with mobility.
> Keeps the Client's wellbeing as the top priority. The Right at Home UK approach of using consistent and thoughtfully matched carers, who visit for at least one hour, promotes strong relationships, trust and a holistic approach to our Clients' care and quality of life.
