Job Description
The Care Coordination Program Manager is a corporate enterprise-wide role who will assist in implementing and monitoring multiple population health projects driven by the department, with particular focus on the health system’s psychosocial initiatives, including the systemwide social drivers of health (SDOH) screening initiative, systemwide psychosocial collaborative, and enterprise digital social needs referral platform. In alignment with department and system initiative strategic plans, the Program Manager will drive department analytics and trend monitoring, maintain expertise on program processes, procedures, metrics, and maintain reporting infrastructure for assigned programs and projects, directly impacting quality improvement initiatives.
50% - Psychosocial program management, quality assurance monitoring, and engagement and collaboration with internal and external stakeholders
50% - Quality improvement and analytics, data accuracy and methodology, outcomes reporting, trend monitoring and analytical insights
- Coordinates and oversees multiple projects’ implementation and progress in alignment with strategies, objectives, goals, and timelines. Prepares and distributes documentation and communication including project reports, data presentations, summaries, supportive documents, meeting agendas/minutes or notes, and follow up actions. Maintains initiative document files and records in accordance with established procedure and manages scheduling, agendas, presentation decks, and calendar invites. Tracks and reports on project progress and act to identify and resolve obstacles to ensure success.
- Collaborates with leadership to identify and maintain program deliverables, documentation, data, milestones, and outcomes. Engages initiative team members to ensure key actions are completed according to timeline. Develops and maintains cooperative working relationships with internal service lines and community partner organizations related to targeted populations and social/health priorities for ongoing collaboration and communication with various interdisciplinary teams, AHS/ACO practices, providers, and care team members. Maintains a knowledge base of community agencies and key contacts and relationships with social service programs, non-profit health and social organizations, health equity and improvement coalitions to grow and develop an integrated social and community network.
- Maintains data collection processes for program evaluation, statistics, and analytics. Report design, development, quality assurance, and optimization. Applies critical thinking and analytic skills to identify trends, conduct chart abstractions, validate data reporting, draw conclusions, and track project and patient outcomes. Monitors process, performance, and outcome metrics. Assist in tracking/maintaining records for program and initiative budgets, revenue, and expenses and support oversight and reporting of quality and grant initiatives.
- Maintains current knowledge of health care industry-specific issues, such as regulatory requirements, health policy, value-based care, population health strategies, HIPAA and privacy standards, transitions of care, care coordination, community and public health, and health equity focus areas. Acts as a representative for the Integrated Care/Care Coordination team and psychosocial initiatives representing the department and leadership with professionalism and an ability to flex communication techniques and style to various audiences and work with diverse professional and patient populations, internally and externally.
- Develops data reporting presentations with an emphasis on driving performance improvement initiatives. Oversees workflows, training documents, at-the-elbow workflow orientation and retraining efforts for process and performance improvement. Maintains expertise on initiative processes, procedures, and workflows for assigned initiatives, serving as a super user for orientation, training, and performance support in EHR and digital solutions. Ongoing development and maintenance of process guides and workflow standards. Monthly performance reports for department leaders with social needs referral platform users and improvement planning based on education needs and insights. Monitors dashboard reports to design, develop, and implement strategic growth initiatives at the user, program, organization, and network level. Support optimization initiatives and digital tool / EHR integration.
- Oversight and support of a wide range of department quality management initiatives, including but not limited to performance management and role mastery education, policy development and enforcement, community benefit reporting department reporting strategy, internal and external communications strategy, etc.
- Align data sources, methodologies, and reporting infrastructure. Validate data extracts, troubleshoot discrepancies, and ensure data accuracy. Analyze historical and projected program performance, including trends, performance, utilization and impact. Forecast program risks and opportunities and proposed opportunities for improvement initiatives based on patterns and trends. Ensure adherence to data governance standards.
- Other tasks as required by director.
Education:
- Bachelor's Degree required from an accredited college or university with a concentration in public health, healthcare administration, social work, or related health field preferred. Master’s degree preferred.
Experience:
- Familiarity with value-based care and population health initiatives, particularly in a health system setting. Strong knowledge of various health and social issues affecting communities and populations, population health, health equity, and cultural competency.
- 1-3 years of project management experience preferred.
- Data management/analysis/visualization experience preferred.
- Experience with computer systems required, including web-based applications and Microsoft Office applications including Outlook, Word, Excel, PowerPoint, Power BI, etc. Epic familiarity preferred.
- Ability to communicate clearly and effectively with internal and external customers via written, verbal, telephonic, and digital communication. Ability to flex communication techniques and style to various audiences and work with diverse professional and patient populations.
- Possesses sound critical thinking skills and advanced organizational and systems thinking. Strong analytic and problem-solving skills, metrics/outcome reporting and ability to navigate EMR and databases with demonstrated ability and working knowledge of standard concepts, practices, procedures and policies.
- Other Desired Skills, Abilities & Knowledge:
- Teamwork: Ability to work collaboratively within an interdisciplinary team to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
- Organization: Exceptional organizational and time management skills with the ability to multi-task, problem-solve, and balance and deliver results in a program with multiple projects, programs, and priorities.
- Customer Service: Ability to provide a high level of customer service to patients, visitors, staff, and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Strong interpersonal skills and proven ability to develop and enhance collaborations with local community agencies and organizations.
- Adaptability: Flexibility and adaptability to a fast-paced dynamic environment with concurrent projects and initiatives in various stages of design, development, and implementation.
At Atlantic Health, our promise to our communities is; Anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:
- Atlantic Health Morristown Medical Center, Morristown, NJ
- Atlantic Health Overlook Medical Center, Summit, NJ
- Atlantic Health Newton Medical Center, Newton, NJ
- Atlantic Health Chilton Medical Center, Pompton Plains, NJ
- Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
- Atlantic Health Goryeb Children's Hospital, Morristown, NJ
- Atlantic Health CentraState Healthcare System, Freehold, NJ
- Atlantic Medical Group
- Atlantic Visiting Nurse
- Atlantic Mobile Health
- Atlantic Rehabilitation
We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group.
We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:
- Chosen for 17 years by Fortune as one of the magazine’s “100 Best Companies to Work For."
- Atlantic Health Morristown and Atlantic Health Overlook Named by Newsweek as two of the “World’s Best Hospitals” in 2026.
- Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report’s 2025-2026 Best Hospital rankings.
- Atlantic Health scored four “A” grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades, performance measures reflecting errors, accidents, injuries and injections, as well as systems hospitals have in place to prevent harm.
- Atlantic Health Morristown and Atlantic Health Overlook are New Jersey's only hospitals to be named among America's 50 Best hospitals by Healthgrades in 2026.
- Named by Becker's Healthcare as one of the "165 Top Places to Work in Healthcare – 2026.
- Atlantic Health Morristown, Atlantic Health Overlook, Atlantic Health Chilton and Atlantic Health Newton all Forbes Top Hospitals for 2026.
- Named by Newsweek as one of America’s Greatest Workplaces for Inclusion & Diversity 2025.
- Atlantic Health rated LEVEL 9 - 2025 CHIME Digital Health Most Wired.
Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:
Team Member Benefits
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.
EEO STATEMENT
Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran
