Job Description

Care Coordination Manager

About the Role

The Care Coordination Manager is responsible for overseeing the coordination of client care, caregiver scheduling, service coverage, and day-to-day operational needs while providing leadership, guidance, and support to the Care Coordination team and Hospital at Home (H@H) Coordinators and Program.

This position plays a critical role in ensuring clients receive consistent, reliable, and high-quality care while maintaining strong communication with clients, families, caregivers, hospital partners, and internal departments. The Care Coordination Manager serves as a key operational resource for coordinators, helping them navigate daily responsibilities, resolve challenges, prioritize urgent needs, and ensure operational issues are addressed promptly and effectively.

The Care Coordination Manager will oversee daily and future schedules, monitor open shifts, respond to caregiver call-offs, coordinate replacement coverage, address service concerns, and ensure changes in client needs are communicated and handled appropriately. The Manager will also support the Hospital at Home Coordinators and Program by helping coordinate daily operational needs, communication, scheduling, service delivery, and issue resolution to promote a seamless experience for patients, hospital partners, caregivers, and internal teams.

This role works closely with and supports coordination between Intake, Clinical, Hospital at Home, Recruitment, HR, Payroll, Billing, Compliance, and Management. The ideal candidate must have prior home health or home care experience, strong leadership and organizational skills, excellent judgment, and the ability to remain calm, accountable, collaborative, and solutions-focused in a fast-paced environment.

Key Responsibilities

• Lead, support, and provide daily guidance to the Care Coordination and Hospital at Home (H@H) teams.
• Oversee client, patient, and caregiver schedules, service coverage, open shifts, and staffing needs.
• Respond to call-offs, cancellations, late arrivals, and schedule changes; coordinate appropriate replacement coverage.
• Support H@H Coordinators with daily program operations, scheduling, service coordination, workflow, and communication needs.
• Ensure clients and H@H patients receive timely, reliable, and well-coordinated services.
• Serve as a resource and escalation point for coordinators regarding client/patient needs, caregiver concerns, scheduling issues, and operational challenges.
• Communicate effectively with clients, patients, families, caregivers, hospital partners, and internal teams to resolve service concerns and maintain continuity of care.
• Support new client and H@H starts, hospital discharges, service changes, and care plan adjustments as applicable.
• Maintain accurate scheduling, EVV, client/patient, caregiver, and program records; assist with payroll and billing accuracy.
• Collaborate with Intake, Clinical, H@H, Recruitment, HR, Payroll, Billing, Compliance, and Management.
• Ensure company policies, compliance requirements, confidentiality, and documentation standards are consistently followed.
• Monitor team workflow, promote accountability and teamwork, and ensure daily responsibilities are completed accurately and timely.
• Identify operational challenges and recommend improvements to care coordination, H@H processes, communication, and workflow.
• Perform other duties as assigned to support the overall success of the AccordCare team.

What We're Looking For

Required Qualifications

• Prior professional experience in home health or home care required.
• Experience with caregiver scheduling, client services, care coordination, or home care operations.
• Strong leadership and team-support skills.
• Excellent communication and customer-service skills.
• Strong organization, time management, and attention to detail.
• Ability to multitask, prioritize, delegate, and make sound decisions.
• Calm, professional, and solutions-focused approach.
• Ability to manage frequent phone communication and time-sensitive issues.
• Strong computer skills and ability to learn scheduling, EVV, EMR, payroll, and billing systems.
• Ability to work independently and as part of a team.
• Strong accountability, professionalism, and follow-through.

Preferred Qualifications

• Care coordination, scheduling, staffing, operations, or supervisory experience.
• Experience supporting a Hospital at Home or similar healthcare program.
• Experience working with hospital partners or clinical teams.
• Experience with EVV and home care scheduling platforms.
• Previous supervisory or leadership experience.

What Success Looks Like

• Clients and H@H patients receive consistent, reliable, well-coordinated care.
• Coverage issues and call-offs are resolved quickly.
• Coordinators feel supported and have clear direction when challenges arise.
• Schedules and EVV records remain accurate.
• Client, patient, caregiver, and program concerns are addressed promptly.
• Communication across departments is consistent and effective.
• Operational issues are identified and resolved proactively.
• Care Coordination and H@H teams operate with accountability, teamwork, and professionalism.

Compensation & Schedule

• Full-time, salaried position
• Starting salary: $55,000
• On-site position
• Benefits
• PTO
• Position requires flexibility to respond to time-sensitive scheduling and care coordination needs

Why Join AccordCare?

This is an opportunity to take an active leadership role in a growing home care organization where strong coordination, communication, and follow-through directly impact the experience of clients, families, and caregivers.

If you have prior home health or home care experience, are highly organized, take ownership of problems, and enjoy creating solutions in a fast-paced environment, we would like to hear from you.

This role requires a screening through the Care Provider Background Screening Clearinghouse. For more information, visit their website at https://info.flclearinghouse.com/education-awareness