Job Description

Job Location: Vista Healthcare SWSP Mall Drive - ST GEORGE, UT 84790
Position Type: Full Time
Job Shift: Any
Job Category: Customer Service
:
- Vista Healthcare is hiring for a Patient Access Representative. Individual must be able to multi-task and interact well with co-workers and patients. Computer literacy is a must as all records are electronically based. Compensation will be competitive. Hiring for both Part Time & Full Time Position is located in our Administrative Offices. Flexible schedules available for mornings, afternoons, etc.
Responsibilities include, but are not limited to, the following:
- Respond to incoming phone requests from patients, physicians offices, and hospitals; answer inquiries or referring questions to the appropriate personnel.
- Optimize patients satisfaction, provider time, and treatment room utilization by working with patients to identify the most appropriate location, physician, and appointment time.
- Assure the accurate new patient packet is mailed or emailed at time of scheduling.
- Ensure call efficiency while maintaining excellent patient service in a courteous and professional manner.
- Maintains and accurately document all patient requests and information in the patient EHR, including but not limited to:
- Demographic information
- Collect and post/record payments
- Cost Estimates
- Verify insurance coverage, benefits and client financial responsibility
- Max out of pocket
- Deductible
- Co Pay
- Co-Insurance
- Scheduling appointments for multiple providers
- Scheduling within the guidelines of each provider, verifying schedules and insurances
- Protect patient rights and dignity with respect by maintaining confidentiality of personal and financial information at all times
- Coordination of patient referrals
- Ability to multitask
- Maintains operations by following policies and procedures and reporting needed changes
- Use sound judgment in handling calls, especially with patients that may be upset or are not feeling well.
- Demonstrate respect for our patients and fellow care team members in every interaction.
- Demonstrate excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction and Monumental Service.
- Always maintain a professional and positive attitude.
- Demonstrate teamwork and support for fellow care team members by offering assistance.

QualificationsRequirements:
- Must have high school diploma or GED
- Computer proficiency and phone skills are required
- Excellent communication and customer service skills
- Positive attitude
- Team player
- Healthcare Experience (preferred) but we will train the right person