VIVIO Health is on a mission to help make data the basis for clinical decision-making. VIVIO’s evidence-based, data-driven specialty drug management and cost control solution has improved healthcare outcomes and lowered costs for large, self-insured employers since 2016.
The Care Concierge Coordinator will leverage their case management skills while solving complex problems in a fast-paced call center environment. Success in this role requires effective case management, strong communication skills, empathy and compassion, comprehensive assessment and evaluation of member’s therapy, provider coordination and effective time management to enable the accurate processing of information for new and existing members. The person in this role will need to have a strong work ethic, be impeccably organized, focused, proactive, and able to make an immediate positive impact on our members.
Work Schedule: Two shifts available 9:00am-5:30pm ET and 11:30am - 8:00pm ET
Training: Please note that the required training takes place both virtually and in person. The first two weeks are virtual classroom and hands-on training, and the third week is on-site in our Hayward, California, office at the expense of VIVIO Health.
VIVIO Health is an Equal Opportunity Employer and does not unlawfully discriminate based on any status or condition protected by applicable federal, state, or local municipal law. All your information will be kept confidential according to EEO guidelines.
Please be advised that job opportunities will only be extended after a candidate submits a completed job application and undergoes a thorough interview process, including 1:1 and/or group interviews via phone, video conferencing, and/or in-person. All legitimate correspondence from a VIVIO employee will come from our Smart Recruiter Applicant Tracking System "@smartrecruiter.com" or "@viviohealth.com" email accounts.
We use data to understand what specialty drugs do at the individual, not population level. Our specialty drug management product, VIVIO Precision Care™ fixes big unsolved healthcare problems: expensive drug therapies that don’t work; lack of real-world effectiveness; doctors prescribing based on opinion and experience instead of data; the arbitrary line between pharmacy drug and medical benefit; and, egregious supply chain waste. We replace the current pharma-centric therapeutic model with our data-centric one and drive better patient outcomes without overpaying. Employees and physicians have access to the right drugs based on individual data rather than self-serving policies. Typically, we save large and mid-sized self-insured employers 25-35% of their current spend.
